Principal, Renewals Strategy & Operations — Hybrid

Nexthink; Madrid; Híbrido; EUR 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Private Health Insurance

Meal vouchers

Gym subscription

Relocation package

Unlimited vacation

Descripción de la vacante

Nexthink is seeking a Principal, Renewal Operations & Strategy to own the health, performance, and integrity of the renewal portfolio. This is a senior individual contributor role focused on shaping renewal strategy, policies, and analytics across Sales, CS, Finance, and Legal.

You will craft forecasting models, dashboards, and playbooks, partnering with BI and data teams to enable fast, informed decisions.

Formación

• 7+ years in Revenue Operations, Renewals, Sales Operations, or Deal Desk within B2B SaaS.
• Proven experience owning renewal/retention analytics and building models.
• Deep fluency in CRM and renewal tooling (Salesforce required; CPQ or renewal automation platforms a plus).
• Track record of designing sales processes that people actually adopt.
• Excellent judgment balancing policy rigor with commercial pragmatism.

Responsabilidades

• Build and maintain the single source of truth for renewal performance across retention metrics.
• Design forecasting, cohorts, and early-warning indicators for at-risk accounts.
• Partner with BI/Data teams to build self-serve dashboards for CS, Sales, and Finance leadership.
• Own and evolve the renewal policy framework—pricing floors, discount guardrails, auto-renewal terms.
• Establish approval workflows to ensure renewal deals are compliant and auditable.
• Act as escalation point for non-standard renewal terms and policy exceptions.
• Collaborate with Legal and Finance to align renewal policy with contracts and revenue recognition.
• Design and improve the end-to-end renewal motion from notice through quote, negotiation, and close.
• Define playbooks, stage gates, and SLAs for renewals inside the CRM.
• Identify friction points in the renewal funnel and drive tooling fixes.

Conocimientos

Revenue Operations

Renewals

Sales Operations

Deal Desk

CRM (Salesforce)

Herramientas

Salesforce

CPQ

Looker

Tableau

Power BI

Descripción del empleo

Nexthink is seeking a Principal, Renewal Operations & Strategy to own the health, performance, and integrity of the renewal portfolio. This is a senior individual contributor role focused on shaping renewal strategy, policies, and analytics across Sales, CS, Finance, and Legal.

You will craft forecasting models, dashboards, and playbooks, partnering with BI and data teams to enable fast, informed decisions.