Remote Windows Help Desk Engineer - Grow with a DevOps Team

Prominent Edge Llc; España; Remote; EUR 45,000 - 54,000; Full time

Benefits offered by this job

PTO & holidays

401k match

Health insurance

E-Verify

Job summary

Prominent Edge is seeking an Information Help Desk/ Windows Support specialist in Gaithersburg, MD. You will assist customers, document issues, and apply SOPs while using knowledge bases to map solutions. This role requires IT experience and a strong customer-service mindset.

The position emphasizes Windows endpoint support, network concepts, and delivering high-quality, scalable help desk operations for a growing enterprise. U.S. citizenship is required and remote work is not specified.

Qualifications

• Associates degree or 60 credit hours in CS/IS management or equivalent experience.
• At least one year of Tier II Desktop Support experience in an enterprise environment (250+ users).
• ITIL Foundations, Dell Hardware, and CompTIA A+ certifications are preferred or required.

Skills

Customer support

Documentation

Knowledge base usage

Network concepts

SOP adherence

Windows support

Education

Associates degree or 60 credit hours in CS/IS management

One year of Tier II Desktop Support in an Enterprise environment (250+ users)

Tools

ITIL Foundations

Dell Hardware

CompTIA A+

Job description

Prominent Edge is seeking an Information Help Desk/ Windows Support specialist in Gaithersburg, MD. You will assist customers, document issues, and apply SOPs while using knowledge bases to map solutions. This role requires IT experience and a strong customer-service mindset.

The position emphasizes Windows endpoint support, network concepts, and delivering high-quality, scalable help desk operations for a growing enterprise. U.S. citizenship is required and remote work is not specified.