Remote Travel Concierge - Client Services & Bookings

Manatal; Bilbao; À distance; EUR 29 000 - 46 000; Plein temps

Avantages offerts par ce poste

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture and training

Résumé du poste

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients throughout their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

You will respond to inquiries, assist with luxury and leisure bookings, and coordinate itineraries

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields is preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Connaissances

Excellent communication

Customer service experience

Organization skills

Technology comfortable

Multi-tasking

Travel passion

Outils

Booking platforms

CRM systems

Description du poste

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients throughout their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

You will respond to inquiries, assist with luxury and leisure bookings, and coordinate itineraries