Remote Spain-Based CX Agent + €200 Hellotickets Credit

Hellotickets; España; Presencial; EUR 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work in Spain

Co-working spaces in Madrid and/or bar

Hellotickets Credit: €200 annually

4-day workweek

Descripción de la vacante

Hellotickets is seeking a Customer Experience Agent to be the first point of contact for customers, resolving inquiries, managing ticket-related issues, and ensuring a seamless experience. The role requires strong communication, empathy, and a proactive problem-solving mindset.

You will engage via email and chat, help manage online reputation, and collaborate with ticket providers to deliver a high-quality customer experience.

Formación

• A higher education degree is required.
• Minimum 2 years of experience in a customer service role.
• Familiarity with Zendesk is a plus.
• Proficiency in Google Suite (Gmail, Google Docs, Sheets, etc.).
• High level of English & Spanish, with strong grammar skills.
• Excellent interpersonal and communication skills, with a customer-focused approach.
• Ability to demonstrate empathy and handle customer concerns professionally.
• 37.5 hours per week, 5 days a week including Saturdays and Sundays; rotating shifts; 6-month contract.

Responsabilidades

• Handle customer inquiries and resolve service-related issues efficiently.
• Identify the cause of problems, provide clear solutions, and follow up to ensure resolution.
• Coordinate with our ticket providers to resolve any issues.
• Deliver tickets manually when necessary to ensure a smooth customer experience.
• Engage with customers via email and chat, ensuring a positive and supportive experience.
• Assist in managing our online reputation, responding to feedback professionally and proactively.

Conocimientos

Bilingual EN/ES

Excellent communication

Empathy

Educación

Higher education degree

Herramientas

Zendesk

Google Suite

Descripción del empleo

Hellotickets is seeking a Customer Experience Agent to be the first point of contact for customers, resolving inquiries, managing ticket-related issues, and ensuring a seamless experience. The role requires strong communication, empathy, and a proactive problem-solving mindset.

You will engage via email and chat, help manage online reputation, and collaborate with ticket providers to deliver a high-quality customer experience.