Customer Experience Agent (Italian/Spanish)

Stayforlong; Barcelona; Híbrido; EUR 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Posibilidad de trabajar desde casa

Ambiente multicultural

Ubicación céntrica en Barcelona

Descripción de la vacante

Una empresa innovadora está en busca de un Agente de Experiencia del Cliente que hable italiano y español. En esta emocionante posición, serás el primer punto de contacto para los viajeros, ayudándoles a resolver consultas y asegurar una experiencia de reserva excepcional. Con un equipo apasionado por crear recuerdos inolvidables, tendrás la oportunidad de contribuir a experiencias de viaje memorables. Si tienes habilidades de comunicación excepcionales y un deseo genuino de ayudar a los demás, esta es la oportunidad perfecta para ti. Únete a un entorno colaborativo y multicultural donde tus ideas son valoradas.

Formación

• Más de 6 meses en un puesto de atención al cliente.
• Conocimientos básicos de Microsoft Office, especialmente Excel.

Responsabilidades

• Atender consultas y resolver problemas de clientes por teléfono y correo electrónico.
• Asegurar un alto nivel de satisfacción del cliente y una experiencia positiva.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación oral y escrita

Trabajo en equipo

Multitarea

Orientación a resultados

Educación

Experiencia en atención al cliente (más de 6 meses)

Herramientas

Microsoft Office

Descripción del empleo

Customer Experience Agent (Italian/Spanish)

At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.

We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.

We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.

Currently, we’re developing our Customer Service department and we need a Customer Experience Escalation Specialist.

Job purpose:

Your mission is to provide exceptional customer support to our Italian and Spanish-speaking customers, ensuring a seamless and satisfying booking experience.

As a Customer Experience Agent, you will be the first point of contact for our travelers, assisting them with inquiries, modifications, and problem resolution while maintaining a high standard of service.

Your role is crucial in building trust with our customers, ensuring their needs are met efficiently and empathetically. Through your proactive communication and problem-solving skills, you will contribute to Stayforlong’s commitment to delivering outstanding travel experiences.

About CX team:

As a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime.

Our team is comprised of experienced travel professionals who possess extensive knowledge about travels. At the core of our work is the belief that each traveler deserves personalized attention and care. We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys.

What you’ll do:

1. Liaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc.
2. Provide accurate, valid and complete information.
3. Ensuring a very good level of customer service and a positive customer experience.
4. Participate in new projects for which we need your help.

What you will bring:

1. Experience: More than 6 months in a customer facing position.
2. Proficiency in Italian and Spanish.
3. Desire to solve others' problems.
4. Basic knowledge when using Microsoft Office (including Excel).
5. Ability to work as part of a team.
6. Able to provide and receive feedback.
7. Great oral and written skills.
8. Self-motivated individual with the ability to multitask.
9. Result-oriented and driven.
10. Experience working with KPIs or set targets.

What we offer:

1. Temporary contract (4 months).
2. Part-time schedule: From Monday to Sunday (rotating shifts) from 15h to 19h.
3. Possibility to work from home.
4. Office located in the center of the city (Barcelona).
5. Taking part in a multicultural company.

Sign up for our job offer and discover what we can achieve together. We wanna meet you!

Seniority level

Associate

Employment type

Temporary

Job function

Customer Service

Industries

Technology, Information and Media and Travel Arrangements