Customer Support Agent

Pentasia; Melilla; Presencial; EUR 18.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus up to 10%

Relocation support: flights, €750, 2-4

4 weeks work from anywhere

Descripción de la vacante

Pentasia is hiring a Spanish-speaking Customer Support Agent in Melilla to deliver high-quality support to Spanish-speaking players. You will handle queries across channels and maintain a positive customer experience.

The role requires native Spanish, good English, and at least 6 months of customer service experience. It offers a salary of €18,000–€20,000 with a 10% bonus, and relocation support including flights and accommodation assistance.

Formación

• Native-level Spanish is essential.
• Intermediate to fluent English for internal communication.
• At least 6 months of customer support experience.
• Strong communication and interpersonal skills.
• Proactive, customer-focused attitude.

Responsabilidades

• Provide professional and efficient customer support to Spanish-speaking players.
• Handle customer queries and resolve issues across relevant support channels.
• Communicate clearly and professionally in Spanish and English.
• Work collaboratively with international teams and internal departments.
• Follow established processes and procedures to ensure a consistent customer experience.
• Work flexibly across a rotating schedule, including nights and weekends.

Conocimientos

Customer service experience

Spanish language

English language

Communication skills

Interpersonal skills

Descripción del empleo

We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience. This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends.

Key Responsibilities

• Provide professional and efficient customer support to Spanish-speaking players.
• Handle customer queries and resolve issues across relevant support channels.
• Communicate clearly and professionally in Spanish and English.
• Work collaboratively with international teams and internal departments.
• Follow established processes and procedures to ensure a consistent customer experience.
• Work flexibly across a rotating schedule, including nights and weekends.

Requirements

• Native-level Spanish is essential.
• Intermediate to fluent English for internal communication.
• 6 months or more of customer support/customer service experience.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a proactive and positive attitude.
• Comfortable working shifts, including nights and weekends.
• Ability to work independently and as part of an international team.
• Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available.

Salary & Benefits

• €18,000-20,000 gross annual salary.
• Performance bonus of up to 10% of annual salary.
• Up to 4 weeks of "work from anywhere" flexibility.
• Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation.

Native-level Spanish is essential, Intermediate to fluent English, 6 months or more of customer support/customer service experience