Remote Renewal Operations Specialist

Veralto; Barcelona; A distancia; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Esko is a Veralto company and global provider of software and hardware solutions for packaging. The Renewal Operations Specialist role focuses on renewals across Eastern Europe, the Middle East and Africa, handling pricing, orders and contract status for our reseller network in a fully remote setup.

You will ensure renewals are prepared accurately and renewed on time, acting as the primary contact for resellers and coordinating with Sales, Aftercare, Finance and Order Management.

Formación

• Bachelor’s degree or equivalent professional experience.
• 1+ years of experience in an administrative, sales support, order management, contract administration or customer service role in a B2B environment.
• Fluency in English, both written and spoken.
• Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with a CRM system, preferably Salesforce.

Responsabilidades

• Preparing service contract renewal proposals for software and hardware, using existing contract data and following a well-defined process.
• Acting as the main point of contact for resellers across Eastern Europe, the Middle East and Africa on renewal pricing, contract status and order processing.
• Anticipating upcoming renewals and moving each one through the required internal and partner steps to make sure no contract lapses.
• Coordinating contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management.
• Preparing and validating pricing calculations and quotations, including perpetual-to-subscription conversions.
• Keeping renewal opportunities accurate and up to date in Salesforce, using our new quoting and ordering tools.

Conocimientos

English fluency

French language skills

Educación

Bachelor's degree or equivalent experience

Herramientas

Salesforce CRM

Excel

Outlook

Teams

Descripción del empleo

Esko is a Veralto company and global provider of software and hardware solutions for packaging. The Renewal Operations Specialist role focuses on renewals across Eastern Europe, the Middle East and Africa, handling pricing, orders and contract status for our reseller network in a fully remote setup.

You will ensure renewals are prepared accurately and renewed on time, acting as the primary contact for resellers and coordinating with Sales, Aftercare, Finance and Order Management.