Remote-Ready Customer Journey Expert - Accounts & Services

ing; Madrid; Presencial; EUR 54.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Health and life insurance

Flexible remuneration

Free shuttle

Employee wellbeing program

On-site gym

Descripción de la vacante

ING is seeking a Customer Journey Expert to join the Surfing Account squad within Daily Banking & Savings Tribe in Madrid. The role focuses on designing strategies to engage customers with MPB and added-value services, while managing campaigns, risk, and stakeholder relationships.

The ideal candidate has 5+ years in agile teams, experience in product management, and strong English/Spanish communication. The position emphasizes customer-focused delivery, process improvements, and a balance

Formación

• At least 5 years in an agile team as CJE.
• Experience managing product (operative and commercial).
• Experience leading initiatives with external and internal stakeholders.
• High analytical mindset.
• Strong communication in Spanish and English.

Responsabilidades

• Contributing to the development of our customers by designing communication strategy to increase MPB and added value services.
• Continual follow up of campaigns with growth, MK and CI teams.
• Maintaining risk under SoX, PARP and regulator requirements with internal and external regulations.
• Support customers by attending and following up incidents.
• Contributing to maintenance of assets with IT.
• Building strong communication with ING stakeholders to reach goals.
• Increasing customer satisfaction by capturing Voice of the Customers and proposing improvements.
• Reducing calls by improving digital processes.

Conocimientos

Agile experience

Product management

Stakeholder management

Analytical mindset

Communication (Spanish & English)

Adaptability

Customer orientation

Descripción del empleo

ING is seeking a Customer Journey Expert to join the Surfing Account squad within Daily Banking & Savings Tribe in Madrid. The role focuses on designing strategies to engage customers with MPB and added-value services, while managing campaigns, risk, and stakeholder relationships.

The ideal candidate has 5+ years in agile teams, experience in product management, and strong English/Spanish communication. The position emphasizes customer-focused delivery, process improvements, and a balance