Remote Luxury Travel Concierge (Flexible Hours)

manatal-264; Alicante; A distancia; EUR 23.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Flexible scheduling

Professional growth

Travel perks

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients at every step of their travel journey. You will be the main point of contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

This remote role is ideal for detail-oriented, service-driven professionals who are passionate about travel, hospitality, and delivering exceptional customer service.

Formación

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or service preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Communication

Customer service

Organization

Tech proficiency

Multitasking

Travel passion

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients at every step of their travel journey. You will be the main point of contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

This remote role is ideal for detail-oriented, service-driven professionals who are passionate about travel, hospitality, and delivering exceptional customer service.