Remote Travel Concierge | Growth & Perks

manatal-264; Barcelona; A distancia; EUR 17.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling

Travel perks and discounts

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative in a 100% remote role. You will manage client inquiries, assist with luxury and leisure bookings, and provide destination guidance to ensure seamless travel experiences.

The role emphasizes excellent communication, organizational skills, and a proactive, empathetic service approach, with access to travel perks and ongoing training in a collaborative, flexible environment.

Formación

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Conocimientos

Communication skills

Customer service

Organizational skills

Tech proficiency

multitasking

Travel interest

Herramientas

Booking platforms

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative in a 100% remote role. You will manage client inquiries, assist with luxury and leisure bookings, and provide destination guidance to ensure seamless travel experiences.

The role emphasizes excellent communication, organizational skills, and a proactive, empathetic service approach, with access to travel perks and ongoing training in a collaborative, flexible environment.