Remote Luxury Travel Concierge & Customer Experience Lead

manatal-264; Madrid; A distancia; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Descripción de la vacante

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to support clients at every stage of their journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This remote, client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering memorable client experiences.

Formación

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Conocimientos

Communication skills

Customer service

Organizational skills

Booking platforms

Multitasking

Travel passion

Descripción del empleo

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to support clients at every stage of their journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This remote, client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering memorable client experiences.