Remote Luxury Guest Experience Manager

Aqua Expeditions; Madrid; Remote; EUR 70,000 - 100,000; Full time

Job summary

Aqua Expeditions is seeking a Global Guest Experience Manager based in Spain to lead the Guest Relations team and drive a first-class guest journey from pre-departure to post-expedition. The role focuses on leadership, digital transformation, and delivering exceptionally personalized service in the luxury cruise sector.

Ideal candidates will have 5+ years in luxury hospitality, strong multilingual capabilities (EN/ES; FR a plus), and proven ability to optimize processes and guest satisfaction

Qualifications

• Bachelor’s Degree in Tourism, Hospitality Management, or related field.
• Minimum 5 years in guest relations, luxury tourism operations, or upscale hospitality, including team leadership.
• Ability to work remotely with cross-time-zone communication.
• Full professional fluency in English and Spanish; French is appreciated.

Responsibilities

• Lead the Guest Relations Coordinator team, setting performance metrics and coaching for premium service.
• Champion automation and digital solutions to streamline workflows and improve guest satisfaction.
• Design and implement guest engagement strategies pre- and post-cruise to boost loyalty and satisfaction.
• Collaborate with Operations, Sales, and Reservations to ensure seamless guest experiences across departments.

Skills

Leadership & Team Management

Digital Transformation

Guest Experience

Hospitality Operations

English Fluency

Spanish Fluency

French (Desirable)

Education

Bachelor’s Degree in Tourism/Hospitality

Master’s Degree Preferred

Tools

CRM software

Job description

Aqua Expeditions is seeking a Global Guest Experience Manager based in Spain to lead the Guest Relations team and drive a first-class guest journey from pre-departure to post-expedition. The role focuses on leadership, digital transformation, and delivering exceptionally personalized service in the luxury cruise sector.

Ideal candidates will have 5+ years in luxury hospitality, strong multilingual capabilities (EN/ES; FR a plus), and proven ability to optimize processes and guest satisfaction