Luxury Client Experience Specialist

Sea Recovery; San Roque; On-site; EUR 35,000 - 55,000; Full time

Job summary

Sea Recovery in Sotogrande, Spain, seeks a Customer Services Specialist to coordinate daily client needs with empathy, discretion and a five‑star hospitality mindset.

You will work closely with the Centre Manager, therapists and staff to ensure tailored experiences, respectful boundaries and a seamless, discreet stay for every client.

This role focuses on hospitality, operational coordination and compassionate client support within a recovery environment.

Qualifications

• Strong empathy and emotional intelligence required.
• Excellent spoken and written English.
• Ability to maintain professional boundaries and discretion.

Responsibilities

• Deliver personalised client service with professionalism and calm.
• Coordinate daily schedules, appointments and arrangements with therapists and staff.
• Manage arrivals, orientations and departures to ensure a seamless experience.
• Maintain five-star hospitality standards and coordinate dietary, wellness and activity needs.
• Communicate with internal teams and external providers to pre-empt issues.
• Ensure confidentiality and discretion in all client interactions.

Skills

Empathy

Communication

Discretion

Organization

Multitasking

Tools

Scheduling systems

CRM software

Job description

Sea Recovery in Sotogrande, Spain, seeks a Customer Services Specialist to coordinate daily client needs with empathy, discretion and a five‑star hospitality mindset.

You will work closely with the Centre Manager, therapists and staff to ensure tailored experiences, respectful boundaries and a seamless, discreet stay for every client.

This role focuses on hospitality, operational coordination and compassionate client support within a recovery environment.