Remote iGaming Customer Experience Specialist

Bring It On; Ourense; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary that meets your expe

Stock options - when the company Suc-

Home office budget - craft a top-notch

No physical office - work fromAnywhere

Culture focused on results and great玩家

Descripción de la vacante

Bring It On is seeking a dedicated Customer Support Specialist to assist players across iMessage, Messenger, Intercom and email from a remote setting. You will learn game features, troubleshoot issues with internal teams, and document interactions in our CRM while relaying player feedback for continual product improvement.

Strong English communication, empathy, and self-discipline for remote work are essential.

Formación

• Minimum 4 years of experience in a customer support role, ideally in iGaming or QA in iGaming.
• Experience with KYC and working with payments processors.
• Exceptional verbal and written communication in English.
• Proficiency with CRM tools and documenting interactions.
• Strong empathy with the ability to listen and provide tailored solutions.
• Excellent time management and ability to work flexible hours.
• Experience working remotely and being self-driven.

Responsabilidades

• Provide daily support to players via iMessage, Messenger, Intercom and emails.
• Develop understanding of game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and collaborate with internal teams to resolve problems.
• Maintain detailed documentation of player interactions using CRM.
• Act as the voice of players, collecting feedback for product improvement.
• Assist with onboarding new players and guiding them through features.
• Identify playing patterns using analytics to guide interaction strategies.
• Collaborate with teams to communicate offers and new features/events.
• Develop guidelines and procedures for future support team members.

Conocimientos

English fluency

Empathy

Time management

Remote work

Herramientas

CRM Tools

Descripción del empleo

Bring It On is seeking a dedicated Customer Support Specialist to assist players across iMessage, Messenger, Intercom and email from a remote setting. You will learn game features, troubleshoot issues with internal teams, and document interactions in our CRM while relaying player feedback for continual product improvement.

Strong English communication, empathy, and self-discipline for remote work are essential.