Dutch-Speaking Fashion Support Specialist - Remote

Concentrix; Barcelona; A distancia; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote from Spain

Full-time contract

Salary with bonus

Descripción de la vacante

Concentrix is seeking a Fashion Support Consultant to join our remote team from Spain. You will handle customer inquiries via various channels, logging interactions and delivering solutions within SLAs while staying current on product knowledge.

The role requires Dutch proficiency with strong English skills, and a customer-service mindset. The position offers full-time hours, remote work from Spain, and opportunities for training and career development.

Formación

• Bilingual in Dutch and English with strong communication skills.
• Experience in customer service environments.
• Wamiliarity with IT platforms, Windows OS, and MS Office.

Responsabilidades

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience.
• Log all interactions accurately and provide timely solutions in line with SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and escalate complex cases when needed to ensure effective resolution.

Conocimientos

Dutch language

English language

Customer service

Active listening

Problem solving

IT literacy

Herramientas

Windows

MS Office

Descripción del empleo

Concentrix is seeking a Fashion Support Consultant to join our remote team from Spain. You will handle customer inquiries via various channels, logging interactions and delivering solutions within SLAs while staying current on product knowledge.

The role requires Dutch proficiency with strong English skills, and a customer-service mindset. The position offers full-time hours, remote work from Spain, and opportunities for training and career development.