Remote European Accounting Onboarding Specialist

Cloudbeds; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Cloudbeds is seeking an experienced Customer Support & Onboarding Specialist - Accounting (Europe) to guide hotel clients through full accounting onboarding, including chart of accounts mapping, VAT configuration, and tax setups. You will coordinate with Customer Success, Engineering, and Sales to ensure smooth ERP integrations and fiscal compliance across Europe.

You will configure Cloudbeds for night audits, folio management, AR, and month-end close, translating client processes into the

Formación

• 5+ years of hands-on accounting or bookkeeping experience within the European hotel or hospitality industry.
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (M3, NetSuite, Xero, Sage, or comparable).
• Deep knowledge of European fiscal compliance requirements—fiscalization, VAT frameworks, and country-specific invoicing standards.
• Strong customer-facing communication skills—comfortable engaging with hotel clients and their accounting teams via phone and video.
• Fluent in English plus at least one additional European language (Spanish, Portuguese, French, German, or Italian preferred).
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding.
• Strong analytical mindset with ability to trace data flows and troubleshoot integration problems.

Responsabilidades

• Guide European hotel clients through full accounting onboarding including chart of accounts mapping, VAT configuration, revenue recognition setup, reconciliation workflows, and country-specific fiscalization requirements.
• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment.
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, Sage, and other European regional systems.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach.
• Serve as the internal subject matter expert on European hospitality accounting practices and fiscal compliance, including country-specific invoicing frameworks.
• Contribute to onboarding documentation and best-practice resources for European hospitality accounting workflows.
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap.

Conocimientos

Accounting

Onboarding

Customer-facing

ERP integrations

VAT configuration

Fiscal compliance

Data mapping

English fluency

Herramientas

M3

NetSuite

Xero

Sage

Descripción del empleo

Cloudbeds is seeking an experienced Customer Support & Onboarding Specialist - Accounting (Europe) to guide hotel clients through full accounting onboarding, including chart of accounts mapping, VAT configuration, and tax setups. You will coordinate with Customer Success, Engineering, and Sales to ensure smooth ERP integrations and fiscal compliance across Europe.

You will configure Cloudbeds for night audits, folio management, AR, and month-end close, translating client processes into the