Remote EMEA Product Support Specialist — Flexible Weekend

Ashby; Barcelona; Presencial; EUR 45.500 - 76.500; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

10-year exercise window for stock options

$100/month education budget

Descripción de la vacante

Ashby in Barcelona is seeking Product Support Specialists to join their remote support team. This role involves providing technical support to B2B customers, handling complex technical issues, and promoting workflow improvements. Ideally, candidates will have problem-solving skills, a detail-oriented approach, and experience in customer support. The company offers flexible work hours, unlimited PTO, and a salary range between €45.5K - €76.5K.

Formación

• Experience with complex products and technical problem-solving.
• Strong communication and customer engagement skills.
• Ability to learn quickly and adapt to new workflows.

Responsabilidades

• Provide world-class support to customers across the product.
• Engage in problem-solving for complex technical issues.
• Contribute to workflow automation and technical enablement.

Conocimientos

Problem-solving

Customer empathy

Attention to detail

Technical troubleshooting

B2B support experience

Descripción del empleo

Ashby in Barcelona is seeking Product Support Specialists to join their remote support team. This role involves providing technical support to B2B customers, handling complex technical issues, and promoting workflow improvements. Ideally, candidates will have problem-solving skills, a detail-oriented approach, and experience in customer support. The company offers flexible work hours, unlimited PTO, and a salary range between €45.5K - €76.5K.