German-Speaking Tech Product Expert - Remote in Spain

The Lemon Consulting

Madrid

Remote

EUR 20,000 - 25,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Remote in Spain

Barcelona office

Permanent contract

Training included

Job summary

The Lemon Consulting is seeking a German-speaking Technical Product Expert to join our Spain team. This full-time role offers a €22,500 gross annual base with a potential €2,400 gross annual bonus.

You may work remotely anywhere in Spain or from our Barcelona office, with standard hours and a 39-hour work week. Responsibilities include providing high-quality technical support via email and phone, handling operations, installation, troubleshooting, and maintenance, and building long-term client

Qualifications

Fluent German and advanced English.
Minimum 3+ years in customer service or technical support.
Strong interpersonal and professional phone/face-to-face manner.
Ability to listen, understand requirements, and deliver solutions.
Working knowledge of Dynamics 365, SAP, and MS Office.
Analytical skills and logistics knowledge.
Mechatronics or bike industry experience is a strong plus.
Willingness to travel to visit key customers as needed.
High school diploma or higher.

Responsibilities

Deliver technical training to OEMs and assemblers.
Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions.
Consult with users to systematically resolve issues.
Manage OEM claims and escalate cases to internal teams when needed.
Coordinate with logistics on parts pickup and replacement shipments.
Feed product knowledge and field data into corrective actions and continuous improvement.
Prepare detailed customer reports tracking technical improvement actions.