Remote EMEA Product Support Specialist — Flexible Weekend

Ashby; España; Presencial; EUR 45.500 - 76.500; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Fully paid family leave

Education budget

Generous equipment budget

Descripción de la vacante

Ashby, a growing player in enterprise software, is hiring Product Support Specialists in Spain. This role involves engaging with customers to troubleshoot complex product issues, collaborating with technical teams for enhancements, and working on automation projects. Candidates should possess strong problem-solving abilities, attention to detail, and experience in B2B support. The position includes flexible schedules, unlimited PTO, and generous education budgets. Join Ashby to help deliver exceptional customer experiences.

Formación

• Experience with complex products and eager to learn.
• Strong problem-solving skills and customer service orientation.
• Ability to understand and address technical issues.

Responsabilidades

• Assist customers with troubleshooting and product guidance.
• Work on workflow automation projects to improve team efficacy.
• Collaborate with the Engineering Team to enhance support quality.

Conocimientos

Technical problem-solving

Customer delight

B2B experience

Complex product knowledge

Attention to detail

Descripción del empleo

Ashby, a growing player in enterprise software, is hiring Product Support Specialists in Spain. This role involves engaging with customers to troubleshoot complex product issues, collaborating with technical teams for enhancements, and working on automation projects. Candidates should possess strong problem-solving abilities, attention to detail, and experience in B2B support. The position includes flexible schedules, unlimited PTO, and generous education budgets. Join Ashby to help deliver exceptional customer experiences.