CS Enablement Architect

Vonage; Bilbao; Remote; EUR 60,000 - 85,000; Full time

Job summary

Vonage is seeking a Customer Success Training Specialist to architect the CS journey, from onboarding new CSMs to mastering post-sales ecosystems. You will design world-class onboarding, develop ongoing enablement curricula, and deliver blended learning for global CS teams.

Required 2–4 years in CS training, deep CS lifecycle knowledge, and expertise with planning and authoring tools to build an engaging eLearning library. This role is remote from Spain.

Qualifications

• 2–4 years of experience in Customer Success training and enablement.
• Experience creating clean training materials and tutorials; proficiency with Articulate or similar tools.
• Familiar with CS lifecycle in B2B, discovery, handoffs, and pipeline impact.
• Ability to design onboarding and post-onboarding curricula for global teams.
• Strong facilitation and presentation skills to translate API capabilities into actionable steps.

Responsibilities

• Design and lead onboarding for new Customer Success Managers.
• Develop post-onboarding curricula aligned to revenue priorities.
• Create engaging blended learning experiences: live workshops, virtual sessions, and eLearning.
• Create practical exercises and visual guides translating product updates into 'Success Plays'.
• Collaborate with CS Leadership and Sales Enablement for cohesive updates.
• Be a trusted advisor for continuous improvement in CS skills and training practices.

Skills

CS Enablement Background

CS Lens on Sales Process

CS Tech Stack Power User

Instructional Design Mastery

Strong Facilitation Skills

Tools

Salesforce

Planhat

Gainsight

Totango

HubSpot

Zendesk

ChurnZero

Job description

Vonage is seeking a Customer Success Training Specialist to architect the CS journey, from onboarding new CSMs to mastering post-sales ecosystems. You will design world-class onboarding, develop ongoing enablement curricula, and deliver blended learning for global CS teams.

Required 2–4 years in CS training, deep CS lifecycle knowledge, and expertise with planning and authoring tools to build an engaging eLearning library. This role is remote from Spain.