Remote Customer Service Rep - Bilingual (Spanish/English)

Rayban Group; Nava; Remote; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Fully remote

Health & wellness programs

Career growth

Supportive virtual team culture

Job summary

Rayban Group is seeking a Customer Service Representative to join a fully remote team serving customers from Spain, including Santa Cruz de Tenerife. You will provide prompt, accurate, and friendly support via phone, email, and chat.

The role emphasizes autonomous work, strong communication in Spanish and English, and proficiency with CRM systems. You will maintain records, resolve issues, and identify opportunities to improve service.

Qualifications

• Experience in a customer service or call center environment.
• Fluency in Spanish and English.
• Familiarity with CRM systems.

Responsibilities

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide detailed information about products, services, and policies.
• Resolve complaints and escalate complex cases when needed.
• Maintain customer records by updating account information and interactions.
• Identify opportunities to enhance the customer experience and service delivery.

Skills

Customer service

Communication skills

Active listening

Problem-solving

Time management

Tools

CRM systems

Support software

Job description

Rayban Group is seeking a Customer Service Representative to join a fully remote team serving customers from Spain, including Santa Cruz de Tenerife. You will provide prompt, accurate, and friendly support via phone, email, and chat.

The role emphasizes autonomous work, strong communication in Spanish and English, and proficiency with CRM systems. You will maintain records, resolve issues, and identify opportunities to improve service.