Consultor De Servicios Y Sistemas — Impacto Real

Würth; Barcelona; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Remote working

Location: Sant Cugat

Résumé du poste

Grifols busca un Representante de Servicio al Cliente temporal para gestionar operaciones de pedido a entrega, garantizar OTIF y coordinar la logística para clientes internos y externos. Requiere experiencia en SAP y O2C, con dominio de español, inglés e italiano.

Se ofrece puesto temporal con horario flexible y posibilidad de trabajo remoto dentro de un programa, con sede en Sant Cugat, Barcelona. Se valorará experiencia en auditorías de calidad y control de facturas.

Qualifications

• Título universitario en Administración de Empresas, Comercio Internacional, Cadena de Suministro, Logística o afín.
• Dominio de español, inglés e italiano (nivel mínimo B2-C1).
• Experiencia en SAP y gestión de proceso Order-to-Cash (O2C).
• Al menos 2–3 años en Servicio al Cliente, Gestión de Pedidos o Cadena de Suministro.

Responsabilités

• Gestión de cuentas de clientes, configuración de cuentas y datos, y seguimiento de pedidos en SAP.
• Coordinación de logística interna y externa, entregas y control de inventarios.
• Gestión de reclamaciones y devoluciones (SAP Fiori) e informes de facturación.
• Contribución a la mejora de la experiencia del cliente y soporte a auditorías de calidad.

Connaissances

Español (B2-C1)

Inglés (B2-C1)

Italiano (B2-C1)

SAP

O2C

Excel

Formation

Bachelor's degree en negocios/comercio/logística

Outils

SAP

Microsoft Excel

Description du poste

Customer Service Representative - Temporary

¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y medicina transfusional y desarrollamos, producimos y comercializamos medicamentos, soluciones y servicios innovadores en más de 110 países y regiones.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

Role Mission

Ensure the highest level of satisfaction for both internal and external customers through the end-to-end management of Customer Service operations, guaranteeing the effective execution of the order-to-delivery process, product availability, logistics coordination, and timely resolution of customer issues. Actively contribute to operational excellence by driving service performance, achieving On-Time-In-Full (OTIF) targets, and continuously improving processes, while supporting business growth and ensuring compliance with the company's quality standards and regulatory requirements.

What your responsibilities will be

• You will ensure that the highest level of customer service is provided to both internal and external customers.
• You will perform a day to day management of defined customer accounts for tasks such as; customer accounts set up and customer data management, monitoring product availability, product batch allocation, sales order process in SAP, orders preparation and monitoring with EMEA warehouse, logistics organization for product delivery, shipments and transports follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing, preparation and monitoring with EMEA warehouse, logistics organization for product delivery, shipments and transports follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing.
• You will provide support to technical group by managing trunk stocks replenishment and spare parts ordering and return management, check and approval of freight invoices, freight costs drivers and controls. Customer complaints (SAP Fiori), Deviation management (DR/CAPA).
• You will maintain communication with Customers/Sales Representatives in order to understand requirements and optimize service performance business expansion, actively ensure CSR participation to any tender process and coordinate with appropriate department and follow up.
• You will provide any support to Quality Audit.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's degree in Business Administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related field.
• Mandatory proficiency in Spanish, English and Italian (minimum B2-C1 level), with excellent verbal and written communication skills in all three languages.
• Mandatory experience working with SAP as an ERP system.
• Minimum 2-3 years of experience in Customer Service, Order Management, Customer Operations, or Supply Chain roles.
• Proven experience managing the full Order-to-Cash (O2C) process.
• Experience coordinating logistics operations and monitoring domestic and international shipments.
• Knowledge of inventory management, delivery planning, and customer service processes.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to work in a fast-paced environment while managing multiple stakeholders and priorities.
• Strong customer orientation, attention to detail, and problem-solving skills.

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Grifols is an equal opportunity employer.

Flexible schedule

Monday-Thursday 8:00h - 17:00h and Friday 8:00h 15:00h.

Benefits package

• Contract of Employment: Temporary Position
• Flexibility for U Program: Remote working
• Location: Sant Cugat

más sobre Grifols

Req ID:

Type: Temporal tiempo completo

Job Category: LOGISTICA