Remote Airline Implementation Project Manager

SITA; Barcelona; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Descripción de la vacante

SITA is seeking a Customer Project Manager to own end‑to‑end implementations for new airline customers of OCC Assistant Manager, SITA’s AI‑powered Operations Control Center solution. You will lead connectivity, parametrization, configuration, and go‑live actions across global time zones.

You will collaborate with Infrastructure, Science and Customer Success teams, drive risk mitigation, and maintain strong client relationships while delivering measurable value for airlines worldwide.

Formación

• You have experience managing software implementation or integration projects for enterprise customers.
• You are fluent with project planning and tracking tools.
• You have basic SQL and enough data literacy to follow the status of a data integration.
• You are familiar with API and data‑integration concepts.
• You are a strong client‑facing communicator, comfortable with senior airline stakeholders.
• You prioritize well across multiple projects under pressure.
• You manage escalations and keep stakeholders aligned.
• You excel at disciplined remote follow‑up: persistently chasing pending items without damaging relationships.

Responsabilidades

• Own end‑to‑end implementation projects for new airline customers, from kick‑off to go‑live.
• Build and run the repeatable onboarding playbook across kick‑off, connectivity, data integration milestones, configuration, airline evaluation, business case and go‑live.
• Drive every phase of the implementation: VPN connectivity to the airline’s Ops Control and Crew Control systems, solution parametrization, OCC Assistant Manager configuration, internal fine‑tuning, airline evaluation, business case and go‑live.
• Gather the information needed to parametrize the solution from the airline’s different stakeholders.
• Coordinate Infrastructure, Science and Customer Success so connectivity, configuration, validation, training, airline evaluation and go‑live stay aligned.
• Provide the airline with a business case that quantifies the value delivered by OCC Assistant Manager.
• Coordinate and follow up on deliverables owed by airline‑side stakeholders and internal teams: chase dependencies, unblock and keep every commitment on track.
• Track risks, timelines and client commitments, and escalate early when they are at risk.
• Run multiple airline implementations in parallel, across time zones and mainly remotely.

Conocimientos

Software implementation

Project planning

SQL basics

API data integration

Client communication

Time management

Escalation management

Remote follow-up

Descripción del empleo

SITA is seeking a Customer Project Manager to own end‑to‑end implementations for new airline customers of OCC Assistant Manager, SITA’s AI‑powered Operations Control Center solution. You will lead connectivity, parametrization, configuration, and go‑live actions across global time zones.

You will collaborate with Infrastructure, Science and Customer Success teams, drive risk mitigation, and maintain strong client relationships while delivering measurable value for airlines worldwide.