Senior Customer Success Consultant - Aviation & OEMs

SITA; Barcelona; Híbrido; EUR 48.000 - 72.000; Jornada completa

Descripción de la vacante

SITA is seeking a Customer Success Senior Consultant to join our global Customer Experience Management team in Barcelona. You will manage a portfolio of strategic customers, serving as their trusted advisor and driving adoption of SITA solutions across airlines, ANSPs, and OEMs.

You will collaborate with cross‑functional teams to monitor satisfaction, define success plans, and influence product development, ensuring measurable business value and long‑term partnerships.

Formación

• 2–6 years of experience in Customer Success, CX, Account Management, or CRM, preferably in aviation or telecommunications.
• Strong customer‑facing and relationship management skills with ability to influence stakeholders.
• Proven ability to drive adoption, retention and business outcomes through data‑driven insights.

Responsabilidades

• Nurture the Customer Relationship: be the trusted advisor for a portfolio of strategic customers.
• Drive Customer Success & Value Realization: align objectives with SITA solutions for measurable outcomes.
• Champion the Customer: advocate for customer needs to influence product and service improvements.
• Enhance Customer Experience: monitor health, adoption, satisfaction, and engagement.

Conocimientos

Customer Success

Stakeholder management

Communication

Herramientas

Excel

Microsoft Office

Descripción del empleo

SITA is seeking a Customer Success Senior Consultant to join our global Customer Experience Management team in Barcelona. You will manage a portfolio of strategic customers, serving as their trusted advisor and driving adoption of SITA solutions across airlines, ANSPs, and OEMs.

You will collaborate with cross‑functional teams to monitor satisfaction, define success plans, and influence product development, ensuring measurable business value and long‑term partnerships.