Remote Account Manager – Restaurant Tech (Madrid)

OpenTable; Comunidad de Madrid; Remote; EUR 52,000 - 80,000; Full time

Benefits offered by this job

30 calendar days of vacation per year

Birthday day off

Company-wide week off

Therapy sessions covered

HeadSpace subscription

Parental leave

Flexible sick time off

Job summary

OpenTable in Madrid is seeking an Account Manager to oversee a portfolio of restaurant partners from onboarding to renewal, helping them leverage OpenTable’s technology to improve reservations, guest experiences, and business performance.

You will travel across your territory, building strong relationships with operators, configuring solutions, and delivering outcomes with cross-functional support. Fluency in Spanish and English is required.

Qualifications

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role.
• Professional fluency in Spanish and English, with strong written and verbal communication skills.
• Demonstrated ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decision-making.
• Strong organizational and analytical skills, including prioritizing work and managing multiple stakeholders.
• Proficiency with Google Workspace and Salesforce, plus a valid driving license for regular travel.

Responsibilities

• Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.
• Build trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits across the territory.
• Help customers configure OpenTable to optimize reservation flow and complete accurate installation handovers for Technical Support.
• Understand customer needs, identify opportunities for marketing solutions, support quarterly goals, and contribute to contract renewals.
• Advocate for restaurant partners by coordinating with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.
• Capture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing and promotional programs.

Skills

Account management

Spanish (native)

English (fluent)

Negotiation

Customer success

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Workspace

Job description

OpenTable in Madrid is seeking an Account Manager to oversee a portfolio of restaurant partners from onboarding to renewal, helping them leverage OpenTable’s technology to improve reservations, guest experiences, and business performance.

You will travel across your territory, building strong relationships with operators, configuring solutions, and delivering outcomes with cross-functional support. Fluency in Spanish and English is required.