Customer Success Manager (Based in: Germany, the Netherlands, the UK or Spain)

Propeller; España; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Employee stock options

Professional development

Monthly internet allowance

Equipment provided

Job summary

Propeller is on a mission to take the guesswork out of moving dirt by reducing wasted fuel, time, and money through maps. We empower customers with hardware and software to capture accurate 3D worksite data, enabling teams to map, measure, and manage activity worldwide.

We are seeking an EMEA Customer Success Manager to onboard, support, and renew a portfolio of customers across Europe, delivering measurable value and fostering long‑term partnerships with Propeller.

Qualifications

• Experience managing a B2B SaaS customer portfolio.
• Onboarding, adoption, renewal and expansion lifecycle experience.
• Comfortable collaborating across time zones and teams.
• Willingness to travel within the EU.

Responsibilities

• Drive onboarding and success planning for EMEA customers.
• Ensure renewals and expansion through value realization.
• Coordinate with Product, Engineering and Support.
• Lead quarterly business reviews with customers.

Skills

Customer portfolio management

SaaS / B2B experience

Multilingual English + others

Remote collaboration

Travel readiness

Tools

HubSpot

Gainsight

Salesforce

Job description

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission:

This role is about helping a portfolio of EMEA customers get the most from Propeller - from onboarding through renewal and expansion. The work is about building trusted relationships, helping customers use the platform successfully, and making sure Propeller continues to support the way they work. Done well, customers stay with us, expand their use of the platform, and see Propeller as a long-term partner.

What you're accountable for:

Success in this role means customers use Propeller successfully, renew with confidence, and expand their use of the platform over time.

Customer outcomes & retention

Customers get meaningful value from Propeller's platform and understand how it supports their work. Strong onboarding, ongoing success planning, and healthy adoption create lasting partnerships, while clear visibility into customer health helps the portfolio stay ahead of risk and ready for renewal.

Portfolio growth

The EMEA customer portfolio delivers sustainable net expansion through retained customers, thoughtful upsell opportunities, and deeper relationships with decision-makers. Commercial conversations are grounded in customer needs and a clear understanding of the value Propeller provides, with channel partners and dealers involved where relevant.

Customer partnership & team alignment

Customers experience a consistent, trusted partnership, and the wider Propeller team has the context to support them well. Business reviews make progress and next steps clear, Gainsight keeps portfolio health visible, and customer insight reaches Product, Engineering, and Support in a way that helps improve the experience for everyone.

Requirements

• Bilingual: fluent in English plus at least one of these languages: French, German, Italian, or Spanish
• Based in: Germany, the Netherlands, the UK or Spain
• Proven experience managing a customer portfolio across the full lifecycle - from onboarding and adoption through success planning, renewal, and expansion - with responsibility for both customer outcomes and commercial results
• Experience working with a technical B2B SaaS product or in a similarly technical B2B environment
• Comfortable working remotely and collaborating across countries, time zones, and teams
• Flexibility and availability to travel for customer needs, customer events, and all EU meetups
• Nice to have: experience in construction, mining, or aggregates; previous remote-working experience; hands-on use of AI in day-to-day work; and familiarity with HubSpot, Gainsight, or Salesforce

Benefits

• Remote working + 3 team meetups a year in great European cities
• Employee share options
• Professional development benefits and leave
• Monthly telephone and/or internet allowance
• WFH equipment provided

About Propeller

Propeller is for everyone, so come as you are. We value all types of experience, skill, and ability.

Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too!

If you're interested in what life at Propeller is like, check out our employee-owned Medium blog page!