Regional Aftersales Representative

BYD EUROPE; Madrid; Híbrido; EUR 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity to develop professionally

Collaborate in a dynamic, multicultural environment

Multicultural environment

Professional growth

Descripción de la vacante

A leading automotive company in Madrid seeks a Regional After Sales Representative for passenger cars to enhance the customer service experience. You will support the dealer network, monitor aftersales activities, and ensure high service quality. The ideal candidate holds a Bachelor’s degree and has over 3 years in automotive/E-mobility with excellent communication skills in Spanish and English. This role offers the chance to work in a dynamic environment committed to zero-emission future.

Formación

• 3+ years of experience in a similar role in automotive/E-mobility.
• Valid EU driver’s license.
• Willingness to travel frequently, approx. 25% of the time.
• EU driver’s license required.

Responsabilidades

• Support the dealer network and act as their after-sales contact.
• Monitor the dealer aftersales business plan and activities.
• Secure the quality of the service network with training and tools.
• Plan and organize dealer visits and meetings.
• Assist dealers in improving customer satisfaction processes.
• Plan regular dealer visits, meetings, and workshops in the region.
• Assist dealer after-sales management to maximise customer satisfaction and VoC (call-centre supported).
• Coordinate with spare parts, technical support and warranty teams on issues.

Conocimientos

Excellent communication skills in Spanish

Excellent communication skills in English

Detail-oriented

Time management

Proficient in PowerPoint

Educación

Bachelor or Master’s degree

Descripción del empleo

Who We Are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.

Who We Are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region.

You support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You play an important role in developing, implementing, and maintaining service products and After Sales propositions. You ensure that the service procedures are carried out correctly and perform all administrative tasks needed.

This role reports directly to the Aftersales Manager in Spain.

What You´ll Be Doing

• You support the dealer network, focusing on high quality and mutual satisfaction, and act as their BYD after-sales contact person. You ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business.
• Ensure implementation and follow-up of all BYD aftersales commercial policies and after-sales standards.
• Monitor the dealer aftersales business plan and the development of all after-sales activities to achieve BYD P&A and service qualitative and quantitative objectives.
• Secure the quality of the service network by timely training, tooling, and other supportive materials. In collaboration with BYD HQ, create, implement, and ensure regular performance reporting.
• Introduce BYD Aftersales Service IT systems/platforms such as DMS, LMS, TIS, and ensure deployment in each dealer and service shop.
• Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country.
• Assist dealer after-sales management to create the best customer satisfaction and customer after-sales experience processes (NPS from service). Ensure dealer customer complaints resolution and VoC focus supported by call-center setup.
• Support and communicate with BYD spare parts team/warehouse, technical support, and warranty teams regarding critical issue handling, quality investigation, and training.
• Integrate the Aftersales area within the overall business scope of BYD in Spain and Portugal, proactively aligning and coordinating with other areas such as Sales, Marketing, Dealer Network Development, Product Management, Training, etc.
  
  

What You Bring

• Bachelor or Master’s degree, or equivalent level acquired through education or work experience.
• 3+ years of experience in a similar role in automotive/E-mobility within an importer or OEM.
• Excellent written and verbal communication skills in Spanish and English (mandatory). Chinese is a plus.
• High level of attention to detail, time management, and accuracy. Proficient in PowerPoint and presentation skills.
• Valid EU driver’s license.
• Willingness to travel frequently within the territory and abroad (including potential trips to China), approx. 25% of the time.
  
  

We offer

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
  
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏