Regional Technical Support Specialist/Manager

AVATR Global; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

AVATR seeks a qualified engineer to join the Europe Overseas Business Development Team at our Madrid subsidiary. You will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.

Responsibilities include technical consultation, troubleshooting for service dealers, managing technical information, and driving continuous improvement with the regional dealer network. English and Spanish communication are essential.

Formación

• Bachelor's degree in Automotive Engineering or related field.
• Minimum 3 years of hands-on experience in automotive after-sales technical support or service engineering.
• Strong diagnostic skills and experience with modern vehicle electronic systems.
• Excellent written and verbal communication in English and Spanish.

Responsabilidades

• Provide technical consultation & troubleshooting support to service dealers in the region.
• Receive, translate and disseminate TSBs, repair instructions and software release notes; tailor for local market needs.
• Analyze regional repair data, perform RCA for high-frequency issues and implement corrective actions.
• Deliver technical training sessions and coordinate competency development across the network.

Conocimientos

Diagnostic skills

EV knowledge

High-voltage systems

Vehicle diagnostics

English proficiency

Communication skills

Travel flexibility

Educación

Bachelor's degree in Automotive Engineering

Herramientas

Diagnostic tools

Vehicle programming software

Technical information systems

Descripción del empleo

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.

What you will do:

1. Technical Consultation & Troubleshooting Support

• Receive and resolve technical inquiries and complex fault reports from all service dealers in the region.
• Provide remote diagnostic support via telematics, video conferencing and technical documentation.
• Conduct on-site technical support for critical and high-complexity vehicle issues that cannot be resolved remotely.
• Escalate unresolved technical issues to headquarters with detailed analysis and follow up until resolution.
• Maintain a comprehensive database of resolved technical cases for future reference.

2. Technical Information Management & Dissemination

• Receive, review and translate Technical Service Bulletins (TSBs), repair instructions and software release notes from headquarters.
• Adapt technical information to local market conditions and regulatory requirements.
• Distribute updated technical documentation to all service dealers in a timely manner.
• Maintain and update the regional technical knowledge base and digital repair library.
• Conduct regular technical information briefings for service center technicians and managers.
• Ensure all service dealers have access to the latest technical resources and repair procedures.

3. Repair Quality Control & Continuous Improvement

• Analyze regional repair data to identify recurring issues, repeat repairs and typical failure patterns.
• Conduct root cause analysis (RCA) for high-frequency and high-impact repair problems.
• Develop and implement corrective actions and improved repair procedures to reduce rework rates.
• Perform regular quality audits of repair work at service dealers to ensure compliance with brand standards
• Monitor key quality metrics including First Time Fix Rate (FTFR), repeat repair rate.
• Provide feedback to headquarters on product quality issues and design improvement opportunities.

4. Technical Training & Competency Development

• Collaborate with the global and regional training teams to develop technical training programs and materials.
• Participate in the assessment of technician technical skills and competency levels across the network.
• Assist in designing advanced training curricula for electric vehicle systems, high-voltage components and new model technologies.
• Deliver technical training sessions, workshops and hands-on demonstrations for service dealers’ technicians.
• Evaluate training effectiveness and provide recommendations for program improvement.
• Support the certification process for service technicians and ensure all staff maintain required qualifications.

What you will bring:

• Bachelor's degree in Automotive Engineering, Mechanical Engineering or related technical field.
• Minimum 3 years of hands-on experience in automotive after-sales technical support or service engineering.
• Strong diagnostic skills and experience with modern vehicle electronic systems.
• Excellent knowledge of electric vehicle (EV) architecture, high-voltage systems and battery technology.
• Proficiency in using diagnostic tools, vehicle programming software and technical information systems.
• Excellent written and verbal communication skills in both English and local language (Spanish).
• Strong analytical and problem-solving abilities with attention to detail.
• Willingness to travel frequently within the region (up to 40% travel time).