Receptionist Permanent (20hrs)

Livensa Living; Comunidad de Madrid; Presencial; EUR 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Livensa Living Getafe is hiring a part-time Receptionist to join our student residence team. The role is 20 hours per weekend (Friday 4h, Saturday and Sunday 8h each) and starts as soon as possible.

You will be at the heart of a busy, people-focused environment, welcoming residents and visitors and handling queries and complaints with a friendly, professional approach. As the face of the residence, you will support check-ins/check-outs, coordinate with departments, manage mail and

Formación

• Minimum B2 level in English.
• Positive, proactive, and organised team player with great communication skills.
• Previous experience in reception, hospitality, or customer service is a plus.

Responsabilidades

• Be the first point of contact for residents, guests, and students, delivering a friendly, professional experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendations.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and building security; report concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.

Conocimientos

B2 English

Communication skills

Customer service

Descripción del empleo

We’re hiring: Receptionist

Permanent position 20 hrs weekends | Start date: As soon as possible

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team in Livensa Living Getafe and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

• Minimum B2 level in English.
• Positive, proactive, and organised team player with great communication skills.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.

Position Details:

• Permanent role
• Start date: As soon as possible
• 20 hours per week Friday, Saturday and Sunday (4hrs Friday and 8hrs Saturday and Sunday)