Recepcionist

Accor; Barcelona; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Shift meals

Free night at The Hoxton

Team events and development

Job summary

The Hoxton Poblenou in Barcelona is seeking a Receptionist to join our team. You will be the first face guests see, delivering warm, responsive service that makes every stay feel special and personal.

Fluency in Spanish and English is required, with Catalan valued. Experience in hotels is a plus, but we will train the right person. Expect a supportive, vibrant team, development opportunities, shift meals, and occasional team events.

Qualifications

• Fluent in Spanish and English; knowledge of Catalan is highly valued.
• Previous hotel front desk experience is preferred but not mandatory.
• Excellent interpersonal and communication skills with a guest-first mindset.

Responsibilities

• You're the first face guests see, making them feel welcome and their stay special.
• Deal with the coming and going of guests, ensuring bills are correct and clear.
• Work with all hotel teams to stay busy and assist the Front Office Manager with occupancy levels.
• Answer phones, handle requests, and recommend shows and dining options in the area.

Skills

Hospitality passion

Customer service

Team player

Positive attitude

Spanish & English

Tools

Opera PMS

Job description

We’re looking for a Receptionist to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More about us….

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Type of contract: Fijo discontinuo.
• A competitive salary and plenty of opportunity for development.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Job Description

What you’ll do…

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
• Must be fluent in Spanish and English. Catalan and additional languages will be highly valuable.
• Previous experience with Opera PMS is an advantage.