Ramp-up Account Manager (German Speaker)

Finom; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

Finom is seeking a high-energy RAM to own and grow a portfolio of high-value SME clients across European markets. You will drive revenue through proactive outreach, upsell opportunities, and strong client relationships, with a focus on adoption and churn reduction.

In this role, you will leverage Salesforce and Modjo to maintain pipeline health, collaborate with onboarding, product and support teams, and use data-driven insights to prioritize high-impact opportunities.

Qualifications

• At least 2 years of account management experience in fintech or B2B SaaS.
• Proficient in Salesforce, Google Workspace and Slack. Bonus for Modjo or similar call tool.
• At least 1 year of outbound or business development experience.
• Fluent English, German at native level.

Responsibilities

• Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth.
• Proactively engage your book through outreach and check-ins, not just inbound requests.
• Identify and execute upsell and cross-sell opportunities across Finom’s product suite.
• Maintain a clean pipeline and activity tracking in Salesforce.
• Use data signals and portfolio trends to inform outreach priorities and commercial conversations.

Skills

Fluent English

German (native level)

QBR facilitation

Data-driven decisions

Tools

Salesforce

Google Workspace

Slack

Modjo

Job description

• As a RAM, you’ll own a book of accounts across European markets
• This isn’t a passive renewal role
• We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter
• This role looks after customers for their first 90 days after activation (first subscription paid)
• Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs)
• Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover
• You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn
• If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat
• Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it
• Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly
• Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests
• Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit)
• Build genuine relationships with decision-makers and be the person they call when something needs sorting
• Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable
• Monitor account health signals and step in early on at-risk accounts before churn becomes likely
• Maintain a clean pipeline and activity tracking in Salesforce – no black holes
• Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team
• Work closely with onboarding, product and support to make sure clients get what was promised

Comfortable in a fast-moving scale-up where the playbook is still being written in placesLanguages: fluent English, plus German at Native LevelConfident communicator: you can run a QBR, push back when needed and Escalate the right thingsCommercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scoresHungry: you want to win, and you push for results without being chasedData-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversationAt least 2 years of account management experience in fintech or B2B SaaSProficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonusAt least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy