Provisioning & Telecom Operations Specialist| Hybrid

Ambit Iberia; el Prat de Llobregat; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A telecom company in Spain is seeking a Provisioning & Telecom Operations Specialist to handle activation of services and coordinate technical operations. Ideal candidates should have 2+ years in telecom operations, strong problem-solving skills, and experience with CRM systems. This is a hybrid role offering competitive salary and direct contract with the company.

Servicios

Direct contract with the company

Competitive salary

Tools and training

Dynamic international environment

Formación

• 2+ years of experience in telecom operations or customer support, preferably in MVNO/MNO.
• Familiarity with telecom provisioning systems and CRM.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Handle provisioning and activation of mobile and fixed-line services.
• Coordinate SIM/eSIM management and number portability.
• Monitor service orders and resolve discrepancies.

Conocimientos

Telecom operations experience

Problem-solving skills

Attention to detail

Communication skills

Stakeholder management

Herramientas

CRM systems

Telecom provisioning systems

Billing tools

Descripción del empleo

Overview

Join to apply for the Provisioning & Telecom Operations Specialist | Hybrid role at Ambit Iberia

Responsibilities

• Handle provisioning and activation of mobile (prepaid / postpaid / eSIM) and fixed-line services (TV when will be applicable).
• Coordinate SIM / eSIM management, number portability, and technical activation via MVNE / MNO platforms.
• Monitor service orders, customer tickets, and resolve discrepancies in billing, charging, or provisioning.
• Support the frontline customer service with escalations and backend problem resolution.
• Manage service suspensions, reactivations, and disconnections based on customer requests or credit status.
• Ensure accurate data entry and system updates in CRM, billing.
• Collaborate with MNOs, infrastructure partners, and vendors to troubleshoot service issues.
• Execute regular data consistency checks between MVNO platforms and MNO core network.

Qualifications

• 2+ years of experience in telecom operations or customer support (preferably MVNO / MNO - Mobile Virtual Network Operator companies)
• Familiarity with telecom provisioning systems, CRM, and billing tools.
• Strong problem-solving skills and attention to detail.
• Ability to work with multiple stakeholders (technical teams, MNO, customer care).
• Excellent communication and documentation skills.

Schedule

• 08 / 09h -17 / 18h from Monday to Friday (flexible)
• 3 days of office work | 2 days by remote.

What We Offer

• Direct contract with the company.
• Competitive salary.
• Tools and training to support your success and development.
• A dynamic and international working environment

Seniority level

• Entry level

Employment type

• Contract

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Ambit Iberia by 2x

J-18808-Ljbffr