Program Assistant, Undergraduate Programs IE Law School

Ie University; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

IE University’s Law School is seeking a Program Assistant for Undergraduate Programs to join its dynamic, international team. You will be the first point of contact for students and professors, ensuring the smooth running of daily operations and contributing to an engaging academic environment.

Based in Madrid at IE Tower, you will coordinate with Registrar, Planning and Careers, manage a high volume of emails, maintain databases, and assist in event planning throughout the academic year.

Formación

• Proven ability to provide excellent customer service in a multicultural setting.
• Fluent in English with strong written and verbal communication.
• Proficient in Microsoft Office Suite.
• Demonstrated organizational abilities with a track record of managing customer interactions.
• Able to multitask in a busy environment and handle high volumes of work.
• Collaborative team player with reliable follow-up and communication.
• Meticulous attention to detail and positive attitude.

Responsabilidades

• Provide daily assistance to students and professors, addressing queries and guidance.
• Manage a high volume of emails with prompt and accurate responses.
• Coordinate with Registrar, Planning and Careers to streamline program operations.
• Maintain and update student information databases.
• Prepare and edit internal reports.
• Process expense reports efficiently.
• Assist in planning and executing events and projects during the academic year.

Conocimientos

Customer service

Communication skills

Organizational skills

Adaptability

Team player

Attention to detail

Herramientas

Microsoft Office

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Law School is looking for a Program Assistant, Undergraduate Programs to join its team! We are seeking a dedicated, friendly and dynamic Program Assistant for our Undergraduate Programs at IE Law School. The Program Assistant is the cornerstone of daily operations, serving as the first point of contact for students and professors. This role is essential in ensuring the smooth running of our programs and contributing to an enriching academic environment.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower

Responsibilities

Your role as a Program Assistant will involve:

• Support Students and Faculty: Provide daily assistance to students and professors, addressing queries and offering guidance.
• Manage Communication: Handle a high volume of emails, ensuring prompt and accurate responses to student inquiries.
• Coordinate Across Departments: Liaise with various departments (Registrar, Planning, Careers) to streamline program operations.
• Maintain Databases: Compile and update student information databases regularly.
• Prepare Reports: Assist in the preparation and editing of internal reports.
• Process Expenses: Handle expense reports efficiently.
• Assist in Event Planning: Support the planning and execution of events and projects throughout the academic year.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Customer Service: Have a passion for providing outstanding customer service in a multicultural setting.
• Communication Skills: Possess excellent verbal and written communication skills, and be fluent in English.
• Technical Proficiency: Be skilled in Microsoft Office Suite.
• Organizational Skills: Demonstrate strong organizational abilities, with a proven track record in managing customer interactions.
• Adaptability: Thrive in a busy environment, capable of multi-tasking and handling a high volume of work.
• Team Player: Work well within a team, collaborating effectively with colleagues.
• Attention to Detail: Show commitment to their work with a positive attitude and meticulous attention to detail.

Unleash your full potential and make an impact.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.