Professional Customer & Sales Support f/m/d

Vitra International AG; Madrid; Híbrido; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Product discounts (Vitra/Artek)

Internal academy

Hybrid work model

Descripción de la vacante

Vitra International AG in Madrid, Spain is seeking a Professional Customer & Sales Support to manage end-to-end order processing in a hybrid setup. You will coordinate with sales teams, partners, and customers to ensure timely delivery and high service levels across our international footprint.

The role requires 3+ years in customer or sales support, strong language skills in Spanish and English, and experience with ERP systems (SAP is advantageous).

Formación

• Completed commercial or technical education.
• 3+ years of experience in Customer Support, Sales Support, or Order Management within a B2B environment.
• Strong customer and service orientation with ownership.
• Resilient, flexible, proactive in an international setting.
• Strong organizational and coordination skills with a solution-oriented approach.
• Experience with ERP systems; SAP knowledge is an advantage.
• Excellent communication in Spanish and English.

Responsabilidades

• Manage end-to-end order-to-delivery process with timely fulfillment and high service quality.
• Process customer orders for new products and spare parts in SAP.
• Act as central point of contact for sales teams, international partners, and customers.
• Monitor customer orders and shipment schedules.
• Coordinate production and delivery dates with production planning and internal stakeholders.
• Clarify technical product questions between customers and production teams.
• Assess feasibility and pricing for customized product requests, including fabric enquiries.
• Organize transportation with freight forwarders.
• Prepare invoices and credit/debit notes; support complaints and returns.

Conocimientos

Customer support

Order management

ERP systems

Educación

Commercial or technical education

Herramientas

SAP

Descripción del empleo

A family business for the past 90 years, the Swiss company Vitra collaborates with leading designers to develop innovative products and concepts for contemporary home and office environments. Joining a portfolio of furniture classics by Jean Prouvé, Charles and Ray Eames, George Nelson and Verner Panton, these products are used worldwide by architects, companies, the public sector and private individuals to build inspirational spaces for living and working.

Professional Customer & Sales Support f/m/d

Country/Region: ES

City: Madrid

Work-Type: Hybrid

Level of Employment: 80-100%

Duration: permanent

Required Travel: 0-25%

As part of our International Customer & Sales Support team, you will ensure a seamless order-to-delivery process for our customers, partners, and Sales teams. You will act as a central coordination point across multiple functions, helping to deliver the high level of service and reliability that defines the Vitra customer experience. In this role, you will contribute to strong customer relationships while supporting the successful delivery of our products in an international environment.

What you can expect

• Manage the end-to-end order-to-delivery process, ensuring timely fulfillment and high service quality
• Process customer orders for new products and spare parts in SAP
• Act as a central point of contact for the sales teams, international partners, and customers
• Monitor customer orders and shipment schedules
• Coordinate production and delivery dates with production planning and internal stakeholders
• Clarify technical product-related questions between customers and production teams
• Assess feasibility and calculate pricing for customized product requests, including customer fabric enquiries
• Organize transportation in collaboration with freight forwarding partners
• Prepare invoices as well as credit and debit notes and support complaint and return handling

How you can convince

• Completed commercial or technical education
• 3+ years of experience in Customer Support, Sales Support, or Order Management within a B2B environment
• Strong customer and service orientation combined with a high sense of ownership and accountability
• Resilient, flexible, proactive, and capable of working effectively in an international environment
• Strong organizational and coordination skills with a structured and solution-oriented approach
• Solid technical affinity and the ability to understand product specifications and customer requirements
• Experience working with ERP systems; SAP user knowledge is an advantage
• Excellent communication skills in Spanish and English

Enjoy working at Vitra

• We offer a dynamic, creative, and innovative environment and pursue a sustainable corporate strategy
• Office design is our specialty - our work environment offers space for creativity including areas for focus time
• Welcome toVitra - ourorientation and welcome program
• "How to work better" - our concept for the hybrid working world - enables mobile working in different facets
• We promote lifelong learning through our internal academy and target group-oriented talent management programs
• Benefit from attractive discounts on products from Vitra and Artek

Do you still have doubts?

You do not bring all the qualifications listed?

Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved.

We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability.

If you have any questions, Alexia Wanner, [e-mail],will be happy to support.