Senior Customer Service Representative, Spain

Viking Emea; Morcín; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Viking EMEA busca un/a Senior Customer Service Representative para actuar como enlace comercial y operativo entre nuestros clientes B2B, equipos de ventas externas y la cadena de suministro en España. Gestionarás cuentas, impulsarás la conversión de cotizaciones y supervisarás la ejecución de pedidos desde la cotización inicial hasta la entrega logística final.

La posición requiere experiencia en atención al cliente, SAP y HubSpot, dominio del español e inglés, y habilidades para trabajar en un

Formación

• Experiencia de 3+ años en entorno comercial o atención al cliente (ideal B2B).
• Fondo técnico o experiencia relacionada.
• Conocimiento o experiencia en SAP.
• Conocimientos de comercio internacional / import/export serían una ventaja.

Responsabilidades

• Actuar como puente entre el cliente y las partes interesadas clave para mejorar la experiencia del cliente
• Crear cotizaciones comerciales precisas e introducir datos en HubSpot y realizar seguimientos
• Proporcionar soporte técnico de primer nivel y compartir inteligencia de mercado
• Identificar escenarios complejos de clientes y proponer mejoras de procesos

Conocimientos

B2B experiencia

Atención al cliente

Habilidades de comunicación

Adaptabilidad/Aprendizaje rápido

Herramientas

SAP

HubSpot

Descripción del empleo

Descripción del trabajo

Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.

Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.

As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.

Furthermore, you will have the following duties:

The objectives of the role are:

• Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance


• Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open business


• Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable


• End-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicing

Core Responsibilities:

Account Management & Sales Support

Act as a bridge between customer and key stakeholders to enhance customer experience

• Build trust-based relationships with a designated portfolio of EMEA accounts


• Create accurate commercial quotations, input data into HubSpot, and systematically execute follow-ups


• Provide first-level technical product support and capture competitive market intelligence to share with the broader sales team


• Identify complex customer scenarios and champion process improvements to enhance service delivery

Order Management & Commercial Governance

Perform a comprehensive sales order, fulfilling customer's needs and delivering excellence

• Validate the technical and commercial accuracy of sales orders, monitoring margins and escalating pricing exceptions when required


• Ensure a rapid 1-working-day turnaround for quote and order processing, in line with export compliance procedures


• Actively manage the backlog by tracking delayed shipments, call-off orders, and account clearances with the Credit Department

Logistics & Supply Chain Coordination

Arrange the shipment to customers from the warehouse or supplier and issue the proforma invoice

• Execute daily order releases, verifying picking slips against final availability and pricing criteria


• Act as the primary liaison to your local operations manager for replenishment, purchasing, and warehouse teams, regarding lead times, product shortages, and scheduled pickups


• Control distribution expenses by proactively managing partial shipments, express freight requests, and applying minimum order values (franco)


• Coordinate direct-to-customer shipments directly from third-party suppliers

Qualifications and experience:

• This position requires experience of 3+ years in a commercial, customer service or inside sales environment (ideally B-to-B)


• You have a technical background or experience


• You have solid SAP experience


• You have experience or understanding of Supply Chain


• You have excellent administrative skills and are attentive to details


• You have some technical knowledge (construction or plumbing industry experience is an advantage); some knowledge about international trade (import/export) would be an advantage


• You are at ease with phone communication (quote follow up, direct approach with prospects)


• You have an excellent command of Spanish and English


• You have strong verbal and written communication skills, and you are a good team player


• You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment

Reporting line and location:

This is an office-based role reporting to the Local Operations Manager.

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer competitive compensation that recognizes your expertise and dedication.

Great place to work:

We are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment.