Technical Support Advisor (German - Speaking) Remote - Ma05

Concentrix Spain; Barcelona; A distancia; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Concentrix Spain in Barcelona is seeking a Technical Support Advisor (Remote) to assist customers with technical issues via email and phone. You will resolve inquiries related to products, installations, and operations while building strong, lasting relationships with clients.

The role requires German and English proficiency, 3+ years in customer service, and a readiness to travel to visit customers as needed. Training and ongoing development are provided in a dynamic, global environment.

Formación

• Minimum 3 years in customer service environment.
• Proficient in German and English.
• Willingness to travel to visit customers.
• Strong problem-solving and time management abilities.

Responsabilidades

• Provide technical support to customers via email and phone.
• Address and resolve customer inquiries on products/services including installation and troubleshooting.
• Build long-term client relationships and respond to queries promptly.
• Deliver training to OEMs and assemblers as requested.
• Coordinate with Supply Chain for parts pickup and replacement shipments.
• Guide customers through diagnostic and troubleshooting processes using tools and software.

Conocimientos

Bike industry

Mechatronics

Verbal & written English

Interpersonal skills

Customer focus

Travel availability

Analytical thinking

Time management

Educación

High School graduate or higher

Herramientas

CMS Office

MS Dynamics 365

SAP

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

At Mahle SBS as a Technical Support Advisor on our team, you will:

• Provide technical support and assistance to customers via e-mail and phone.
• Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
• Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.

We are looking for a passionate candidate with a high sense of Teamwork.

Key Responsibilities & Tasks

• Delivers training to OEM´s and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM´s claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions
• Performs other related duties as assigned.

Required skills

• Bike industry or mechatronic background is important
• Excellent verbal and written communications skills
• Excellent interpersonal and computer skills
• Proficient in customer focus skills
• Professional and pleasant telephone and face to face manner
• Availability to travel and visit customers when required
• Strong analytical and problem-solving skills
• Excellent time management and organizational skills

Concentrix is a great match if you

• Are proficient or bilingual in German plus an advanced level of English
• High School graduate or Higher
• Have customer care skills – ability to listen to and understand the customers’ need
• At least 3 years’ experience in customer service environment
• CMS Office Package / MS Dynamics 365 / SAP
• Logistics knowledge / Training Skills / Innovation skills