Productivity & Collaboration Services Administrator

Serco Group; Valencia; Híbrido; EUR 45.000 - 67.000; Jornada completa

Descripción de la vacante

UNICC is seeking a Productivity & Collaboration Services Administrator to deliver on-going support and administration of Collaboration and Productivity Services, including Microsoft 365, Exchange, SharePoint, Teams and related platforms, for ICC partners in enterprise environments. The consultant will be part of the Digital Workplace Service Unit (OPEW) in Valencia, Spain.

The role requires deep expertise in cloud and on-premises Microsoft technologies, strong scripting skills, and the ability

Formación

• Must have 3+ years managing a large Exchange-based messaging infrastructure.
• At least 1 year of Cloud/M365 deployments with customers.
• Strong hands-on experience as global admin for Microsoft 365 tenant.
• Experience with Exchange on-premises and Exchange Online, MS Teams and SharePoint Online.
• Familiarity with email hygiene solutions (EOP/ATP/Cisco IronPort).
• Experience with Postfix SMTP relay and anti-spam standards (SPF/DKIM/DMARC).
• Proficient PowerShell and MS Graph for automation.

Responsabilidades

• Design, implement, administer and maintain M365 services across ICC partners.
• Set up standard configurations, monitoring tools, and incident management support.
• Design and deploy messaging and collaboration solutions and related documentation.
• Analyze customer needs and propose technical solutions within problem management.
• Resolve incidents and contribute to problem resolutions.
• Collaborate to implement service monitoring, alerting and reporting.
• Develop and maintain documented procedures with other teams.

Conocimientos

Microsoft Exchange

Microsoft 365

PowerShell

MS Graph

Azure Active Directory

MS Teams

SharePoint Online

OneDrive for Business

Email hygiene (EOP/ATP/Cisco IronPort)

SMTP Relay (Postfix)

DMARC SPF DKIM

Migration to M365

MS Active Directory/Azure AD

Herramientas

SCOM

Descripción del empleo

Select how often (in days) to receive an alert:

Productivity & Collaboration Services Administrator

Required Services: Productivity & Collaboration Services Administrator

Duration: 6 months Possibility of contract extensions based on performances

Location: Valencia, Spain or remote within Poland, Romania, Czech, Hungary, Portugal, Spain, Greece, Bulgaria, Slovakia

UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. ICC is dedicated to the SDGs, making SDG-5 (Gender Equality) and SDG-10 (Reduce Inequalities) the organization goals.

As part of the UNICC Digital Workplace Service Unit (OPEW) located in the UNICC Office in Valencia (Spain), the consultant will be responsible for performing the administrative tasks related to Digital Workspace services for UNICC and its clients.

Required Profile:

UNICC requires consultancy services to deliver on-going support and administration of Collaboration and Productivity Services such as Microsoft 365 services, including Exchange, SharePoint, Teams, Entra ID and other related messaging and collaboration systems in enterprise environments.

Scope of Work / Duties of Consultant:

• Design, implementation, administration and maintenance of M365 services in ICC partners operations, under Exchange, SharePoint, OneDrive and related services.
• Responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools, as well as assisting with the solution of the problems related to ICC or ICC partners as a part of the incident management process.
• Design, final testing and deployment of messaging and collaboration solutions and related systems as well as all related technical documentation as part of release management process.
• Analysing the technical needs of customers, end-users and stakeholders while helping identify technical problems and propose solutions as a part of problem management process.
• Resolve incidents, implement and participate to problem resolutions;
• Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Messaging and Collaboration services;
• Collaborate with other teams to define and develop documented procedures;

The standard workday is 8 hours per day (Monday to Friday) with the possibility of overtime to cover weekends, holidays and possible coverage out of business hours when required.

Required Technical Skills:

The resourceMUST have the following skills and experience:

• At least 3 years of experience in managing, operating, and maintaining a large, multi-site and complex messaging infrastructure based on Microsoft Exchange.
• At least one year of experience working with customers on the Cloud and M365 specific solutions and deployments.
• Excellent knowledge and hands-on experience as global administrator for Microsoft 365 tenant
• Excellent knowledge of Microsoft Exchange on-prem and Exchange Online, MS Teams, SharePoint Online, OneDrive for Business and others.
• Excellent knowledge managing email hygiene solutions, such as EOP, ATP-defender or Cisco IronPort.
• Excellent knowledge managing and supporting SMTP Email relay systems with Postfix.
• Excellent knowledge of anti-spam standards, such as SPF, DKIM and DMARC
• Very good knowledge in PowerShell scripting and MS Graph to automate processes in MS Exchange Online, SharePoint Online, Teams and other M365 components.
• Very good knowledge of MS Active Directory / Azure Identity in a complex environment (Azure Active Directory, MFA, application registration, etc.).
• Exposure in migration projects from on-premises systems to Microsoft 365 and/or tenant to tenant migration and related integration features.
• Compliance (DLP, Purview, eDiscovery)
• Excellent knowledge of English (both written and verbal).

The resource SHOULD have the following skills and experience:

• Exposure in Information Security Management System (ISMS: ISO 27001), ITIL framework and other industry standard related best practices.
• Good understanding of Management and Monitoring tools such as SCOM.

Required Soft Skills:

• Customer-facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ability to find innovative solutions
• Willingness to learn on the job
• Conflict management & cooperation
• Able to work autonomously

Desirable certifications:

• Microsoft 365 Certification(s) & other relevant Microsoft Certification.
• Google Workspace official training or Certification.

Teleworking Option:

Up to one day of teleworking per week is permitted.

On-call requirements:

The consultant will participate in an on-call rotation, expected to be approximately one week per month depending on team size. Standby support and shift work may also be required.

Key Information on On-Call Work and Overtime

Important to note regarding On-Call Requirements & Overtime

Overtime Fees:

• Mondays to Saturdays: 125% of the daily rates
• Sundays & UNICC Public Holidays: 150% of the daily rates On-call Services