Product Manager

DNS Info Ltd; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

DNS Info Ltd. seeks a Principal Product Manager to own the full E2E SW CRM product vision across the CRM++ value stream, guiding multi‑cloud strategy and governance. You will define PRDs for cross-program initiatives and align business outcomes with technical solutions while reporting to senior sponsors.

The role requires deep Salesforce expertise, 9–12 years in enterprise SaaS, and a proven ability to drive ROI through data‑driven decisions, stakeholder management, and strategic roadmaps.

Formación

• 9–12 years of Product Manager / SFDC product experience in enterprise SaaS environments.
• DEEP E2E SW CRM ecosystem expertise with Salesforce products (Sales Cloud, Service Cloud, Experience Cloud) and Lead-to-Cash.
• Experience presenting to executive sponsors (L3/L4) and steering committees.
• Data-driven decision making with SFDC dashboards, Tableau, and forecasting models.
• Understanding adjacent platforms: WXP, SAP OTC, MDM/MADO, CPQ/IQ, Neuron, transactional selling.

Responsabilidades

• Define platform vision and multi-cloud roadmap aligning with business goals and architecture.
• Establish governance for AI workflows, data architecture, and platform automation; reduce technical debt.
• Lead executive alignment with business units and IT/Engineering through PRDs, QBRs, and steering updates.
• Evaluate releases, plan backlogs, and coordinate cross-org initiatives across Sales, Support, Marketing, and Ops.
• Oversee epic and user story framing, sprint planning, backlog refinement, and acceptance validation.

Conocimientos

Salesforce Sales Cloud

Salesforce Service Cloud

Experience Cloud

Lead-to-Cash

Data Cloud

AI/Automation governance

Stakeholder management

Roadmap strategy

Multi-Cloud strategy

Agile / Scrum

Herramientas

Tableau

Excel forecasting

AppExchange & 3rd-party integration

Descripción del empleo

Principal Product Manager owning the full E2E SW CRM product vision and roadmap across the CRM++ value stream (Single CRM Consolidation, Entitlements, Sales Comp, WXP Hardening, Master Data, SFDC R&M, etc.). This is a high-level request. The detailed delivery plan isn't finalized yet, so the PM sets strategic direction and prioritization as the roadmap firms up, rather than executing a fixed, pre-defined plan. Defines PRDs for cross-program initiatives and aligns business outcomes with technical solution architecture. Leads E2E product governance — QBRs, steering committee updates with L3 / L4 Sponsors. Coordinates roadmap alignment with the Program Manager and drives cross-org product strategy alignment (Digital, EO, HPS, CO, Print, Software Sales, Finance).

Key Responsibilities

1. Product Strategy & Multi-Cloud Roadmap

• Define Platform Vision: align business goals (e.g., accelerating deal velocity, lowering customer support resolution times) with the appropriate Salesforce cloud solutions
• Build Multi-Cloud Strategy: evaluate how different Salesforce products — Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, Revenue Cloud (CPQ) — work together within the enterprise architecture
• Feature vs. Buy vs. Standard Evaluation: decide when to use standard Out-of-the-Box (OOTB) functionality, purchase third‑party managed packages from the AppExchange, or fund custom Apex/LWC development

2. Technical Strategy & AI/Automation Governance

• Agentic & AI Workflows: strategy for implementing Salesforce AI capabilities (e.g., Agentforce, Einstein Copilot, Prompt Builder) to automate multi‑step business actions
• Data Architecture Strategy: partner with enterprise architects to utilize Data Cloud or external data lakes/warehouses, ensuring clean, real‑time data flow into Salesforce for unified operational reporting
• Minimize Technical Debt: manage custom code, legacy workflows, and Apex triggers; continuously migrate legacy setups toward standard platform automation (e.g., Flow Orchestration) to keep release maintenance overhead low

3. Stakeholder Management & Value Realization

• Executive & Business Alignment: translate complex business requests into scalable platform capabilities, acting as the primary liaison between business units (Sales, Support, Marketing, Ops) and IT/Engineering
• ROI & Value Tracking: measure business outcomes post‑release (e.g., lead‑to‑opportunity conversion changes, user adoption rate, time‑to‑close metrics, platform cost‑per‑user)
• Trade‑Off Negotiation: manage competing priorities across revenue and operations teams to sequence implementation phases into actionable MVPs

4. Release Management & Ecosystem Alignment

• Salesforce Release Strategy: evaluate Salesforce's platform releases to identify high‑value new features, plan sandbox regression tests, and incorporate relevant capabilities into the backlog
• Vendor & AppExchange Governance: manage third‑party SaaS vendors, app package licenses, and third‑party integrations connected into the SFDC environment
• License & Capacity Planning: monitor usage of platform limits (API calls, storage limits, custom objects, license allocations) to optimize total cost of ownership (TCO)

5. Agile Backlog & Delivery Supervision

• Epic & User Story Framing: map out high‑level epics, user journeys, and technical dependencies for Salesforce developers, architects, and admins
• Sprint Execution Oversight: partner closely with SFDC Product Owners or Scrum Masters during sprint planning, backlog refinement, and acceptance validation

Required Experience & Skills

• 9-12 years of Product Manager / SFDC product experience in enterprise SaaS environments · Principal‑level product thinking
• DEEP E2E SW CRM ecosystem expertise · 5+ years hands‑on with Salesforce Sales Cloud + Service Cloud + Experience Cloud and Lead‑to‑Cash process & capabilities
• Multi‑VP stakeholder management · comfort presenting to L3/L4 Sponsors and steering committees
• Data‑driven decision‑making · comfortable working with SFDC dashboards · Tableau · Excel forecasting models
• Understanding of adjacent platforms: WXP (Subscription) · SAP OTC · MDM/MADO · CPQ/IQ · Neuron · Contractual + Transactional Selling

Nice to Have

• HP or Fortune 100 tech industry experience in CRM/SFDC product management at enterprise scale
• SAFe / Scaled Agile Product Management certification