Product Owner

Mphasis; Barcelona; Presencial; EUR 85.000 - 120.000; Jornada completa

Descripción de la vacante

Mphasis is seeking an experienced Product Owner for our SFDC platform in Barcelona, Spain. You will lead roadmap definition, vendor management, and ROI measurement to optimize CRM initiatives across Sales, Marketing, and Customer Success.

Responsibilities include backlog prioritization, writing detailed user stories, and active participation in Agile ceremonies. You will drive adoption, governance, and compliance within Salesforce while collaborating with global teams.

Formación

• 9–12 years of Product Owner / SFDC product experience in enterprise SaaS.
• Certified Scrum Product Owner preferred.
• Broad domain flexibility to ramp on CRM initiatives as roadmap priorities.
• Deep hands-on with Salesforce (Sales Cloud/Service Cloud, flows, data model).
• Delivered 2+ full PI cycles with measurable outcomes at ART level.
• Strong written and verbal communication to Director+ audiences.
• Experience coordinating across distributed global teams (EMEA + AMS); flexible working hours.

Responsabilidades

• Define SFDC Roadmap aligning platform features with company goals.
• Vendor & ecosystem management for third-party plugins and APIs to expand capabilities.
• Measure ROI and track KPIs like adoption, automation savings, and time-to-resolution.
• Backlog prioritization based on business value and technical effort.
• Write detailed user stories with acceptance criteria and process flows.
• Participate in Agile ceremonies: sprint planning, daily standups, backlog grooming, reviews, retrospectives.
• Approve features with QA sign-off before production releases.
• Gather requirements from Sales, Marketing, Customer Success, Finance and IT; resolve conflicts and set prioritization.
• Manage change with enablement teams, create training materials, and communicate updates.
• Improve workflows and drive platform adoption by monitoring user metrics and conducting training.
• Ensure data quality, governance and RBAC in Salesforce; coordinate with enterprise architects on data flows to ERP and data warehouses.

Conocimientos

Product ownership

Stakeholder management

Agile / Scrum

Salesforce CRM

Requirements gathering

Educación

Certified Scrum Product Owner (CSPO)

Herramientas

Salesforce (Sales Cloud/Service Cloud)

ERP integration tools

Descripción del empleo

• Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)


• Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectively


• Value & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI


• Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies


• User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects


• Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives


• Acceptance & Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

3. Stakeholder & Cross-Functional Collaboration

• Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT


• Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria


• Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

4. User Adoption & Operational Excellence

• Workflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles


• Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization


• Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

5. Data Architecture, Governance & Compliance

• Data Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules


• System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)


• Security & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)

Required Experience & Skills

• 9-12 years Product Owner / SFDC product experience in enterprise SaaS environments certified Scrum PO preferred


• Broad domain flexibility comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns


• Deep hands-on with Salesforce (Sales Cloud Service Cloud flows configuration data model)


• Delivered 2+ full PI cycles with measurable outcomes at ART level


• Strong written and verbal communication comfortable presenting to Director+ audience


• Comfortable coordinating across distributed global teams (EMEA + AMS) flexible working hours

Nice to Have

• HP or Fortune 100 tech industry experience in enterprise CRM/SFDC product organizations


• Familiarity with the HP CRM ecosystem — Post Sale support processes entitlements order management domains