Product Owner

Insight International (UK) Ltd; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Insight International (UK) Ltd in Barcelona seeks a Product Owner for the SFDC CRM domain to translate the Product Manager's roadmap into refined user stories, backlog items, and sprint-ready work. The role spans entitlements, master data, order management, renewals, and WXP integration touchpoints.

You will partner with the Solution Architect, Delivery Lead, and Test Lead to drive backlog refinement, demos, and acceptance criteria, while ensuring quality and compliance across the SFDC stack.

Formación

• 9–12 years Product Owner / SFDC product experience in enterprise SaaS.
• Broad domain flexibility to ramp on whichever SW CRM initiative on the roadmap.
• Hands-on Salesforce (Sales Cloud/Service Cloud) configuration and data model.
• Delivered 2+ full PI cycles with measurable ART-level outcomes.
• Strong written and verbal communication to Director+ audiences.
• Experience coordinating across distributed global teams (EMEA + AMS).

Responsabilidades

• Define SFDC roadmap aligned with business goals and backlog.
• Coordinate with Solution Architect, Delivery Lead, and Test Lead on design and delivery decisions.
• Manage backlog refinement, user stories, acceptance criteria, and process flows.
• Lead cross-functional stakeholder collaboration across Sales, Marketing, CS, Finance, and IT.
• Ensure data governance, security, and regulatory compliance (GDPR, CCPA).

Conocimientos

SFDC experience

Domain flexibility

Salesforce expertise

PI cycles experience

Stakeholder communication

Cross-team collaboration

Herramientas

Salesforce

Descripción del empleo

Product Owner for the SW CRM domain. Owns backlog quality across the SW CRM roadmap as it is defined — spanning entitlements, master data, order management, renewals, and WXP integration touchpoints. This is a generalized req: the specific initiative(s) this PO will drive have not been finalized yet, so the ideal candidate brings broad SFDC domain depth and can flex across whichever priorities land on the roadmap. Translates the Product Manager's roadmap into refined user stories, acceptance criteria, and sprint-ready work. Runs backlog refinement, story writing, demos, retros. Partners with the Solution Architect on design decisions, Delivery Lead on sequencing, and Test Lead on quality. Does NOT cover the Wolf Post Sale SFDC migration — that is owned internally by Eduard Tudoras.

Key Responsibilities

• Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)
• Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectively
• Value & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI
• Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies
• User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects
• Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives
• Acceptance & Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

3. Stakeholder & Cross-Functional Collaboration

• Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT
• Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria
• Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

4. User Adoption & Operational Excellence

• Workflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles
• Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization
• Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

5. Data Architecture, Governance & Compliance

• Data Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules
• System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)
• Security & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)

Required Experience & Skills

• 9-12 years Product Owner / SFDC product experience in enterprise SaaS environments certified Scrum PO preferred
• Broad domain flexibility comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns
• Deep hands-on with Salesforce (Sales Cloud Service Cloud flows configuration data model)
• Delivered 2+ full PI cycles with measurable outcomes at ART level
• Strong written and verbal communication comfort presenting to Director+ audience
• Comfortable coordinating across distributed global teams (EMEA + AMS) flexible working hours

Nice to Have

• HP or Fortune 100 tech industry experience in enterprise CRM/SFDC product organizations
• Familiarity with the HP CRM ecosystem — Post Sale support processes entitlements order management domains