Product Manager

Mphasis; Barcelona; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Mphasis is seeking a Principal Product Manager with 9-12 years of experience in enterprise SaaS and strong SFDC product expertise to own the full E2E CRM roadmap. You will define platform strategy, align cross-functional teams, and govern delivery across Sales Cloud, Service Cloud and related modules.

You will partner with executives and PMs to translate business goals into scalable CRM solutions, balance priorities, and drive value realization through cross-org initiatives and MVPs.

Formación

• 9–12 years of product management experience in enterprise SaaS.
• Deep SFDC / Salesforce CRM product exposure.
• Experience presenting to L3/L4 sponsors.
• Strong data-driven decision making with dashboards.
• End-to-end E2E SW CRM governance experience.

Responsabilidades

• Own full E2E SW CRM product vision and roadmap.
• Define PRDs for cross-program initiatives and align outcomes with architecture.
• Lead E2E product governance — QBRs and steering committee updates.
• Coordinate roadmap alignment with Program Manager and cross-org teams.
• Manage backlog with SFDC product owners and architects across platforms.

Conocimientos

SFDC product experience

Enterprise SaaS product management

E2E product governance

Stakeholder management

Data-driven decision making

Herramientas

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

CPQ/IQ

Descripción del empleo

Seniority Principal (9-12 yrs Product Manager / SFDC product experience)

Role Summary

Principal Product Manager owning the full E2E SW CRM product vision and roadmap across the CRM++ value stream (Single CRM Consolidation, Entitlements, Sales Comp, WXP Hardening, Master Data, SFDC R&M etc.). This is a generalized req: the detailed delivery plan is not finalized yet, so the PM sets strategic direction and prioritization as the roadmap firms up, rather than executing a fixed pre-defined plan. Defines PRDs for cross-program initiatives and aligns business outcomes with technical solution architecture. Leads E2E product governance — QBRs, steering committee updates with L3 / L4 Sponsors. Coordinates roadmap alignment with the Program Manager and drives cross-org product strategy alignment (Digital, EO, HPS, CO, Print, Software Sales, Finance).

Key Responsibilities

Product Strategy & Multi-Cloud Roadmap

• Define Platform Vision: align business goals (e.g., accelerating deal velocity, lowering customer support resolution times) with the appropriate Salesforce cloud solutions
• Build Multi-Cloud Strategy: evaluate how different Salesforce products — Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, Revenue Cloud (CPQ) — work together within the enterprise architecture
• Feature vs. Buy vs. Standard Evaluation: decide when to use standard Out-of-the-Box (OOTB) functionality, purchase third-party managed packages from the AppExchange, or fund custom Apex/LWC development

Technical Strategy & AI/Automation Governance

• Agentic & AI Workflows: strategy for implementing Salesforce AI capabilities (e.g., Agentforce, Einstein Copilot, Prompt Builder) to automate multi-step business actions
• Data Architecture Strategy: partner with enterprise architects to utilize Data Cloud or external data lakes/warehouses, ensuring clean, real-time data flow into Salesforce for unified operational reporting
• Minimize Technical Debt: manage custom code, legacy workflows, and Apex triggers; continuously migrate legacy setups toward standard platform automation (e.g., Flow Orchestration) to keep release maintenance overhead low

Stakeholder Management & Value Realization

• Executive & Business Alignment: translate complex business requests into scalable platform capabilities, acting as the primary liaison between business units (Sales, Support, Marketing, Ops) and IT/Engineering
• ROI & Value Tracking: measure business outcomes post-release (e.g., lead-to-opportunity conversion changes, user adoption rate, time-to-close metrics, platform cost-per-user)
• Trade-Off Negotiation: manage competing priorities across revenue and operations teams to sequence implementation phases into actionable MVPs

Release Management & Ecosystem Alignment

• Salesforce Release Strategy: evaluate Salesforce's platform releases to identify high-value new features, plan sandbox regression tests, and incorporate relevant capabilities into the backlog
• Vendor & AppExchange Governance: manage third-party SaaS vendors, app package licenses, and third-party integrations connected into the SFDC environment
• License & Capacity Planning: monitor usage of platform limits (API calls, storage limits, custom objects, license allocations) to optimize total cost of ownership (TCO)

Agile Backlog & Delivery Supervision

• Epic & User Story Framing: map out high-level epics, user journeys, and technical dependencies for Salesforce developers, architects, and admins
• Sprint Execution Oversight: partner closely with SFDC Product Owners or Scrum Masters during sprint planning, backlog refinement, and acceptance validation

Required Experience & Skills

• 9-12 years Product Manager / SFDC product experience in enterprise SaaS environments · Principal-level product thinking
• DEEP E2E SW CRM ecosystem expertise · 5+ years hands-on with Salesforce Sales Cloud + Service Cloud + Experience Cloud and Lead-to-Cash process & capabilities
• Multi-VP stakeholder management · comfort presenting to L3/L4 Sponsors and steering committees
• Data-driven decision making · comfortable working with SFDC dashboards · Tableau · Excel forecasting models
• Understanding of adjacent platforms: WXP (Subscription) · SAP OTC · MDM/MADO · CPQ/IQ · Neuron · Contractual + Transactional Selling

Nice to Have

• HP or Fortune 100 tech industry experience in CRM/SFDC product management at enterprise scale