Process Manager (ITIL & Release Governance)

Titan OS Partnership; Barcelona; On-site; EUR 42,000 - 63,000; Full time

Benefits offered by this job

Private health insurance

Central Barcelona office

Job summary

Titan Operating System S.L. (Titan OS) in Barcelona seeks a highly structured Process Manager to govern and improve ITIL processes, overseeing the flow from QA through live deployment.

This role requires deep ITIL knowledge and a proven ability to manage releases across multiple environments. You will act as the process gatekeeper between QA and Operations, ensuring sign-offs, documentation, and KPI reporting are thorough, and you will guide continuous improvement in a fast-growing TV tech

Qualifications

• 3–5 years in IT Process/Change/Release Management or related operational roles.
• Proven track record in complex, multi-environment IT landscapes.
• Strong ITIL knowledge; ITIL Foundation or Specialist certificate preferred.
• Deep understanding of Release & Deployment management (CI/CD, rollback strategies).
• Familiar with QA lifecycle and audit processes; sign-offs documented.

Responsibilities

• Own ITIL governance and process ownership; align with business goals.
• Monitor compliance and identify bottlenecks; seek automation opportunities.
• Define, track, and report process KPIs and SLA metrics to leadership.
• Govern Release and Deployment lifecycle; minimize risk and disruption.
• Coordinate with engineering and infrastructure for multi-environment releases.
• Lead Release Readiness reviews and PIRs for continuous improvement.
• Gatekeeper between QA and Operations to ensure entrance/exit criteria are met.

Skills

ITIL governance

Release & deployment

QA lifecycle

Jira/Confluence/ServiceNow

Stakeholder communication

Automation & optimization

Tools

Jira

Confluence

ServiceNow

Job description

Is this you? Titan Operating System S.L. (Titan OS), the Barcelona-based technology, entertainment, and advertising company is looking for you!

Is this you? Titan Operating System S.L. (Titan OS), the Barcelona-based technology, entertainment, and advertising company is looking for you! Our platform combines content discovery and advertising technology in one solution, helping leading TV brands unlock greater value. Titan OS powers devices from major brands including Philips, AOC and JVC, reaching millions of viewers across Europe and LATAM. Titan OS is also powering free premium FAST Channels on selected SONY Android TVs. Over the last two years, Titan OS has grown revenue 10x and attracted leading investors, including Highland Europe and Mangrove.

At TitanOS, we live by three core values:

• Make things happen - We take ownership, move fast, and deliver impact
• No ego - We collaborate with respect and humility to reach shared goals
• Show genuine passion - We love what we do and never stop learning

Culture and environment are at the heart of our ethos. If the above resonates with you, keep reading because we believe you could be a perfect addition to our incredible team!

Role overview

We are seeking a highly structured, Process Manager to oversee, govern, and continuously improve our operational workflows. In this role, you will bridge the gap between development, quality assurance, and operations as the guardian of the process. The ideal candidate is deeply process-oriented, possesses strong ITIL framework knowledge, and understands how a piece of code safely moves from a QA testing environment into a live production deployment. This role is a perfect stepping stone for a senior specialist looking to eventually transition into a Service Delivery Manager (SDM) career path.

Key responsibilities

• Process Ownership & ITIL Governance
• Own, manage, and continuously optimize core ITIL processes, ensuring alignment with business goals
• Monitor process compliance across cross-functional teams and identify bottlenecks or areas for automation and improvement
• Define, track, and report on process KPIs and SLA metrics to senior leadership and SDMs
• Release & Deployment Management
• Govern the Release and Deployment lifecycle, ensuring all changes are deployed with minimal risk and zero disruption to live services
• Coordinate with engineering and infrastructure teams to plan, schedule, and control the movement of releases across different environments
• Lead Release Readiness reviews and Post-Implementation Reviews (PIR) to ensure continuous learning
• QA Testing Phase Alignment
• Act as the process gatekeeper between QA and Operations; you must understand the core mechanics of the QA testing phase (e.g., Regression, UAT, Sanity checks) to validate that entrance/exit criteria are strictly met before deployment
• Ensure test results, bug logs, and sign-offs are properly documented and compliant with operational standards

Requirements

• 3-5 years of experience in IT Process Management, Change Management, Release Management, or a closely related operational role (This is a mid-to-senior level role; independent execution is expected)
• Proven track record of working within complex, multi-environment IT landscapes
• Strong ITIL knowledge is mandatory. Having an ITIL 3 or 4 Foundation or Specialist Certificate is highly preferred and a major advantage
• Deep understanding of the Release & Deployment Management process (CI/CD concepts, rollback strategies, environment management)
• Clear understanding of the QA Lifecycle. You don't need to write test cases, but you must know what a successful testing phase looks like and how to audit it
• Proficient with ITSM and workflow tools (e.g., Jira, Confluence, ServiceNow)
• Strictly Process-Oriented: You naturally look at problems through the lens of workflows, documentation, and repeatable structures
• Assertive Communication: Ability to say "No" to a deployment if the process gatekeeping criteria (QA sign-off, documentation) are not met
• High diplomacy skills to successfully collaborate with developers, QA engineers, customers and business stakeholders

Reasons to apply

• Centrally located office in the heart of Barcelona, with public transportation nearby
• Competitive compensation
• Private health insurance
• Friendly, diverse, and international work environment
• Opportunity to work outside of your comfort zone and develop professionally in an exciting and fast-growing CTV industry
• Change the future of TV! A unique opportunity to join a well-funded, high-growth company in the early stages to help shape a product/business that will impact millions