Proactive Payments Operations Manager

Thunes Ltd

Barcelona

On-site

EUR 90,000 - 120,000

Full time

4 days ago

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Job summary

Thunes Ltd in Barcelona, Spain seeks a Premium Services Manager within Customer Success Operations. You will protect revenue, reduce friction, and ensure reliability across high-volume transaction flows by monitoring in real time and resolving complex operational and technical issues.

You’ll work cross-functionally with NOC, Product, Engineering, and Compliance to keep partners scaling confidently on the Thunes network.

Qualifications

5+ years of experience in customer operations, technical account management, or payments operations within fintech or financial services.
Strong understanding of API-driven platforms, transaction lifecycles, and payment operations.
Proven ability to manage complex operational issues and drive resolution across multiple stakeholders.

Responsibilities

Own end-to-end operational experience for a portfolio of high-value partners and provide tailored engagement.
Monitor transaction flows and corridor performance to detect anomalies in real time.
Take full ownership of critical incidents and escalations; drive resolution with internal teams.
Act as a trusted operational advisor on API usage, transaction flows, and corridor requirements.
Analyse transaction data, QoS metrics, and failure trends to identify systemic issues.
Define and track operational/quality metrics and report insights to partners and stakeholders.