Pricing & Offers Lead - Customer Service & Team Lead

Werfen; Bellprat; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Werfen Iberia seeks a proactive coordinator to join the Tender department, focusing on price applications across channels (telephone, fax, mail, platforms). You will manage day-to-day activities of the Offers & Prices team, prioritizing workloads, ensuring process consistency, quality and timely execution.

The role also involves guiding and onboarding teammates, collaborating with Finance, Logistics and Customer Service to deliver accurate pricing and responses to internal and external customers.

Formación

• Minimum 3–5 years in a customer service department within the Healthcare sector is a plus.
• High school degree.
• Quality system knowledge.
• Experience in customer service and/or as sales assistant.
• Basic administration knowledge.

Responsabilidades

• Coordinate and prioritize the team’s daily workload and activities.
• Act as the first point of escalation for operational issues and complex cases.
• Ensure consistency, quality and compliance across Offers & Prices processes.
• Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
• Price applications (telf/fax/mail/ platforms).
• Management, receptions and replies contact internal and external customers.
• Price updates, and price discrepancies.
• Prices and orders of services products.
• Management of all offers and prices and related tasks.

Conocimientos

Team coordination

Leadership

Flexibility

Adaptability

Stress management

Attention to detail

Team player

Fast worker

Educación

High school degree

Descripción del empleo

Werfen Iberia seeks a proactive coordinator to join the Tender department, focusing on price applications across channels (telephone, fax, mail, platforms). You will manage day-to-day activities of the Offers & Prices team, prioritizing workloads, ensuring process consistency, quality and timely execution.

The role also involves guiding and onboarding teammates, collaborating with Finance, Logistics and Customer Service to deliver accurate pricing and responses to internal and external customers.