Offers and Prices Lead

Werfen; Barcelona; On-site; EUR 32,000 - 42,000; Full time

Job summary

Werfen Iberia is seeking a dedicated Offers & Prices Coordinator to support the daily workload of the team and coordinate price applications across channels. You will manage day-to-day activities, respond to price inquiries, and ensure quality and compliance in pricing processes within a healthcare context.

Ideal candidates have 3–5 years of customer service experience in healthcare, solid administrative knowledge, and strong attention to detail, with the ability to work under pressure and guide

Qualifications

• Minimum 3–5 years of experience in a customer service department or division within the Healthcare sector is a plus.
• High school degree
• Quality system
• Knowledge of basic administration
• Experience in costumer service and/or as sales assistant

Responsibilities

• Coordinate and prioritize the team’s daily workload and activities.
• Act as the first point of escalation for operational issues and complex cases.
• Ensure consistency, quality and compliance across Offers & Prices processes.
• Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
• Management, receptions and replies contact internal and external costumers.
• Price updates, and price discrepancies.
• Prices and orders of services products.
• Management of all offers and prices and related tasks.

Skills

Team coordination

Leadership

Flexibility

Attention to detail

Stress management

Education

High school degree

Job description

The holder of the position (m/f) will be part of the dynamic tenders department for Werfen in Iberia and responsible for price applications (telf/fax/mail/ platforms), management, receptions and replies contact internal and external costumers. In addition to operational responsibilities, the role coordinates the day-to-day activities of the Offers & Prices team, ensuring workload prioritization, process consistency, quality and timely execution.

Key Accountabilities

• Coordinate and prioritize the team’s daily workload and activities.
• Act as the first point of escalation for operational issues and complex cases.
• Ensure consistency, quality and compliance across Offers & Prices processes.
• Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.

• Management, receptions and replies contact internal and external costumers
• Price updates, and price discrepancies
• Prices and orders of services products.
• Management of all offers and prices and related tasks.

Networking/Key relationships

With other internal departments such as Finance, Logistics, Customer Service, etc.

Minimum Knowledge & Experience required for the position:

• Minimum of 3-5 years of work experience in a customer service department or division within the Healthcare sector is a plus.
• High school degree
• Quality system
• Knowledge of basic administration
• Experience in costumer service and/or as sales assistant

Skills & Capabilities:

• Team coordination and leadership skills
• Flexibility and adaptability
• Ability to work under stress
• Competent and able to pay attention to detail