Iberia Customer Service & Contracts Leader

BD

San Agustín del Guadalix

On-site

EUR 90,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

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Job summary

BD is seeking a Customer Service Operations Leader Iberia to head the Customer Care and Contract & Tender groups within the GBS–QTC model for the Iberia region in Spain. The role drives reliable service delivery, governance, and continuous improvement while ensuring compliance and business alignment.

The candidate will lead ~45 employees (4 direct reports), manage the CS budget, and partner with Commercial teams to drive growth and margin.

Qualifications

Bachelor’s or Master’s degree, or equivalent relevant experience.
Leadership experience in Customer Service, Contract & Tender or Quote-to-Cash operations.
Fluency in Spanish and English; Portuguese is an advantage.

Responsibilities

Lead Iberia Customer Service operations across Customer Care and Contract & Tender, ensuring high-quality service delivery.
Own the Customer Service budget and drive service, quality, backlog and cost-to-serve performance.
Act as the strategic Customer Service partner to Iberia Leadership and Commercial teams, aligning commitments with business strategy.
Build scalable Contract & Tender capabilities with robust governance and pricing compliance.
Drive end-to-end QTC collaboration across Commercial, Supply Chain, Logistics, Order Management and Collections.
Lead and develop 4 direct reports and an Iberia team of ~45 employees, ensuring high performance and succession planning.