Offers and Prices Lead

Immucor, Inc.; Bellprat; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Werfen Iberia seeks a proactive coordinator to join the Tender department, focusing on price applications across channels (telephone, fax, mail, platforms). You will manage day-to-day activities of the Offers & Prices team, prioritizing workloads, ensuring process consistency, quality and timely execution.

The role also involves guiding and onboarding teammates, collaborating with Finance, Logistics and Customer Service to deliver accurate pricing and responses to internal and external customers.

Competenze

• Minimum 3–5 years in a customer service department within the Healthcare sector is a plus.
• High school degree.
• Quality system knowledge.
• Experience in customer service and/or as sales assistant.
• Basic administration knowledge.

Mansioni

• Coordinate and prioritize the team’s daily workload and activities.
• Act as the first point of escalation for operational issues and complex cases.
• Ensure consistency, quality and compliance across Offers & Prices processes.
• Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
• Price applications (telf/fax/mail/ platforms).
• Management, receptions and replies contact internal and external customers.
• Price updates, and price discrepancies.
• Prices and orders of services products.
• Management of all offers and prices and related tasks.

Conoscenze

Team coordination

Leadership

Flexibility

Adaptability

Stress management

Attention to detail

Team player

Fast worker

Formazione

High school degree

Descrizione del lavoro

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

Job Summary

The holder of the position (m/f) will be part of the dynamic tenders department for Werfen in Iberia and responsible for price applications (telf/fax/mail/ platforms), management, receptions and replies contact internal and external costumers. In addition to operational responsibilities, the role coordinates the day-to-day activities of the Offers & Prices team, ensuring workload prioritization, process consistency, quality and timely execution.

Responsibilities

Key Accountabilities

• Coordinate and prioritize the team’s daily workload and activities.
• Act as the first point of escalation for operational issues and complex cases.
• Ensure consistency, quality and compliance across Offers & Prices processes.
• Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
• Price applications (telf/fax/mail/ platforms)…
• Management, receptions and replies contact internal and external costumers
• Price updates, and price discrepancies
• Prices and orders of services products.
• Management of all offers and prices and related tasks.

Networking/Key relationships

With other internal departments such as Finance, Logistics, Customer Service, etc.

Qualifications

Minimum Knowledge & Experience required for the position:

• Minimum of 3-5 years of work experience in a customer service department or division within the Healthcare sector is a plus.
• High school degree
• Quality system
• Knowledge of basic administration
• Experience in costumer service and/or as sales assistant

Skills & Capabilities:

• Team coordination and leadership skills
• Flexibility and adaptability
• Ability to work under stress
• Competent and able to pay attention to detail
• Fast worker
• Ability to work as part of a team
• Less 5% of time

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.