Post-Booking Channel Manager

Vueling Airlines SA; Viladecans; Presencial; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Vueling is seeking a Senior Product Manager to lead post-booking flows and digital customer experiences. You will shape the product vision, manage roadmaps, and collaborate with stakeholders across business, CX and IT to deliver measurable value.

You will own end-to-end delivery, work with UX/UI teams, run user research, and monitor adoption metrics to drive revenue and customer satisfaction in a fast-paced airline environment.

Formación

• 5+ years in product management or related fields.
• 5+ years Agile experience in Scrum or Kanban.
• End-to-end ownership of digital channel products with revenue impact.
• Stakeholder engagement across commercial, CX, IT.

Responsabilidades

• Develop and communicate the product vision, strategy and roadmap.
• Define features, functionality and positioning with stakeholders.
• Create and maintain the roadmap with cross-functional input.
• Translate business requirements into technical specs with teams.
• Lead user research and analyze data to identify needs.
• Monitor post-booking product adoption and impact KPIs.

Conocimientos

Product Management

Agile

Stakeholder Management

Data Analysis

User Research

Roadmapping

Cross-functional

Educación

Bachelor's degree

Engineering

English (C1)

Descripción del empleo

At Vueling, we connect people, places and opportunities

As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission

Manage and orchestrate the post-booking flows and digital touchpoints across all direct customer channels, within the scope of the e-commerce and digital customer experience strategy, in alignment with business stakeholders, product vision, technological feasibility and customer feedback, in order to maximize revenue, minimize operational costs and enhance digital self-service and satisfaction in the post-booking phase.

Tasks & responsibilities

• Develop and communicate the product vision, strategy and roadmap, aligning goals and insights with business leaders and stakeholders.

• Collaborate with stakeholders to define product features, functionality, and positioning.

• Create and maintain the product roadmap, prioritizing features and enhancements with cross-functional input.

• Break down the roadmap into actionable and measurable product releases and sprints.

• Facilitate user research, gather feedback and analyze data to identify user needs and pain points.

• Collaborate with UX/UI designers to create intuitive, user centric digital product experiences.

• Continuously refine and iterate product requirements based on feedback and insights.

• Work closely with Tech Leads and Product Owners to translate business requirements into technical specifications.

• Monitor adoption and usage analytics of post-booking products and features.

• Manage expectations and negotiate priorities across business needs, capacity constraints and market changes.

• Define KPIs to assess product success and impact.

• Oversee the digital customer experience in key post booking flows (Manage My Booking and Check-in).

Required Experience

• A minimum of 5 years of experience in roles related to Product Management, Software Development, Data Product Ownership, or AI Product Development.

• Proven track record of at least 5 years of practical Agile experience, having worked in capacities such as Product Owner, Business Analyst, Project Manager, or Business Systems Consultant embedded within scrum or Agile teams.

• End-to-end ownership of high-visibility digital channel products with impact on revenue generation, cost reduction, and customer experience enhancement.

• Stakeholder engagement across commercial, customer experience, and IT areas to drive alignment and delivery.

• Experience monitoring product performance through usage analytics and feedback loops, and leading iterative improvement cycles.

Academic background

• Bachelor’s degree in engineering, Business, Marketing, Statistics, Computer Science, Communications, Economics, or any related field.

• Strong command of Agile principles and frameworks (Scrum, Kanban, Lean, XP), with demonstrated ability to apply them to complex product development lifecycles.

• Full professional proficiency C1 in English, as the working language in cross functional and technical contexts.

Vueling Values

Our values are what we believe in, what we stand for and how we behave.

• Make it happen

• Make it better

• Make it safe

• Make it cost-focused

• Make it customer-oriented

• Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.