POS & Payments Field Service Engineer – Spain

Shift4; Madrid; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

Professional development

Multicultural environment

Travel opportunities

Job summary

Global Blue by Shift4 is seeking a Field Service / Technical Support Engineer to install and support Shift4 and Global Blue solutions across Spain. You will work with a global team, supporting POS and payment products for Food & Beverage and Retail, delivering frontline customer support and building lasting client relationships.

You will collaborate with regional and international teams in Europe, the USA, and APAC, contribute to projects, deployments, and training, and travel as needed to

Qualifications

• 2 to 5 years of experience in Field Service, Technical Support, or Service Desk.
• Strong knowledge of PC hardware, operating systems, POS technologies, and transactional systems.
• Willingness to travel frequently across Spain and Europe.

Responsibilities

• Support onsite installation, maintenance, deinstallation, and changes of Shift4 products.
• Serve as first point of contact for customers with local first-line technical support and incident logging.
• Diagnose, resolve, or escalate POS and payment issues using ticketing systems.
• Deliver field service across Spain and parts of Europe, ensuring timely resolutions.
• Provide product training and after-sales support onsite, via Teams, phone, and email.
• Maintain local inventory records and report to the Merchant Solutions team.
• Participate in projects, office moves, and on-call rotations outside hours and weekends as required.
• Ensure operational costs align with approved budgets.

Skills

Field Service

Technical Support

Service Desk

Customer service

Education

IT or Technology-related education

Tools

Ticketing systems

Azure

Intune

Job description

Global Blue by Shift4 is seeking a Field Service / Technical Support Engineer to install and support Shift4 and Global Blue solutions across Spain. You will work with a global team, supporting POS and payment products for Food & Beverage and Retail, delivering frontline customer support and building lasting client relationships.

You will collaborate with regional and international teams in Europe, the USA, and APAC, contribute to projects, deployments, and training, and travel as needed to