Field Service Engineer

Global Blue by Shift4; Madrid; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Training on products

Career development

Multicultural environment

Bonus plan

Employee benefits

Travel across Spain

Job summary

Global Blue by Shift4 is seeking a Field Service/Technical Support Engineer to provide onsite installation and frontline support for Shift4 and Global Blue solutions across Spain. You will support POS and payment products for F&B and Retail, build client relationships, and collaborate with regional and international teams across Europe, the USA, and APAC.

You will travel across Spain and occasionally Europe, performing deployments, training, and proactive maintenance to ensure seamless service

Qualifications

• 2 to 5 years in Field Service, Technical Support or Service Desk roles.
• Strong knowledge of PC and laptop hardware, operating systems and POS technologies.
• Experience with ticketing/issue-tracking systems and customer-facing support.
• Fluent English, written and spoken; willingness to travel across Spain and Europe.

Responsibilities

• Provide onsite installation, maintenance, deinstallation, and changes of Shift4 products in coordination with customers.
• Act as first point of contact for local customers and log incidents per defined SLAs.
• Diagnose and resolve technical issues related to POS, payments, and Global Blue solutions.
• Deliver field service across Spain and occasionally Europe, including product installations.
• Provide product training and after-sales support via onsite visits, Teams, phone and email.
• Maintain local inventory records and contribute to inventory reporting.
• Participate in project execution, office moves, and after-hours support when required.
• Ensure operational costs stay aligned with budgets.

Skills

Field service experience

Technical support

Networking basics

POS systems knowledge

Ticketing systems

Fluent English

Education

IT or Tech education

Tools

Shift4 solutions

Azure / Intune basics

POS terminals knowledge

Windows OS

Job description

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:

As a Field Service / Technical Support Engineer, you will be responsible for providing onsite installation and technical support for Shift4 and Global Blue solutions across Spain. Working within a global team, you will support POS and payment products for the Food & Beverage and Retail sectors, deliver frontline customer support, and build strong client relationships to ensure a smooth and efficient service experience. You will collaborate with regional and international teams across Europe, the USA, and APAC while contributing to projects, office maintenance activities, and product deployments.

Your responsibilities include:

• Support onsite installation, maintenance, deinstallation, and changes of Shift4 products, including Dine, One, Payments, and other solutions, in coordination with internal teams and customers.
• Act as the first point of contact for customers, providing local first-line technical support and ensuring incidents and requests are logged accurately and managed according to defined processes and service levels.
• Diagnose, resolve, or elevate technical issues related to POS, payment, and Global Blue solutions while operating ticketing and issue tracking systems.
• Deliver field service activities across Spain and occasionally Europe, ensuring timely resolution of customer issues and successful product installations.
• Provide product training and after-sales support through onsite visits, Microsoft Teams, phone, and email in collaboration with the sales team.
• Maintain accurate local inventory records and provide inventory reporting to the Merchant Solutions team.
• Participate in project execution, office moves, maintenance activities, and support on-call duty rotations outside business hours and during weekends when required.
• Ensure operational costs remain aligned with approved budgets.

Every action has an impact. You will make a difference here if you are:

• Customer-focused, with a strong commitment to delivering excellent service and building lasting client relationships.
• Independent, self-motivated, and capable of working effectively under remote management while prioritising workload and responsibilities.
• Solution-oriented, with strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• An effective communicator with strong interpersonal skills and the ability to collaborate with diverse international teams and stakeholders.
• Organised, accurate, and quality-driven, with a high level of professionalism, risk awareness, and attention to detail.
• Flexible and willing to travel frequently to support customers and business needs across Spain and occasionally internationally.

Key competencies to empower your journey. You'll drive towards success if you have:

• IT or Technology-related education.
• 2 to 5 years of experience in a similar Field Service, Technical Support, or Service Desk role.
• Strong knowledge of PC and laptop hardware, operating systems, point-of-sale technologies, and transactional systems.
• Understanding of networking and telecommunications technologies, including WAN, LAN, and VoIP.
• Experience working with ticketing and issue tracking systems.
• Familiarity with POS and payment terminal systems; knowledge of Shift4 solutions is considered an advantage.
• Basic understanding of Azure and Intune is a plus.
• Understanding of payment processing environments and merchant support operations.
• Ability to install, maintain, troubleshoot, and support POS and payment solutions in customer environments.
• Fluent English communication skills, both written and spoken.
• Availability to travel extensively across Spain and occasionally within Europe and internationally for installations, support, meetings, and training.

What we offer:

At Global Blue by Shift4, you will have the opportunity to join a fast-growing international technology company and work with innovative payment and retail solutions used by leading merchants worldwide.

We offer:

• Comprehensive training on our products, including Shift4 Dine, Shift4 One, Tax Free Shopping, and payment solutions.
• Opportunities for professional development and long-term career growth within a global organisation.
• A multicultural and collaborative work environment, partnering with colleagues across Europe, the USA, and APAC.
• An inspiring and dynamic workplace where diverse perspectives and international teamwork are valued.
• A competitive salary package and benefits, including a bonus plan and flexible compensation options.
• Access to a range of employee benefits, such as training courses, an employee referral programme, team-building activities and company events.
• The opportunity to travel across Spain and occasionally internationally while supporting exciting customer projects and technology deployments.
• A supportive culture that encourages continuous learning, innovation, and customer excellence.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.